Salesforce Project Delivery Analyst

Salesforce Project Delivery Analyst (Remote)

Desired Skills:

• Experience: Minimum 3 years of professional experience in Salesforce administration or related roles.
• Certification: Salesforce Certified Administrator or similar. Strong understanding of Salesforce platform capabilities and industry best practices.
• Communication: Excellent verbal and written communication skills; able to confidently engage with business stakeholders.
• Tools: Experience working with SharePoint.

Nice-to-Haves:

• Experience presenting to executive stakeholders or senior leadership.
• Bachelor s degree.
• Familiarity with Jira, Smartsheet, and/or PMP certification.

Day-to-Day Responsibilities:

• Stakeholder Engagement: Serve as a key liaison for product owners across departments, helping them articulate and clarify their needs related to Salesforce whether for enhancements, new features, or troubleshooting.
• Requirements Gathering: Conduct discovery sessions to understand current state, pain points, and desired outcomes. Ask insightful questions to gather accurate business requirements.
• Triage Support Queue: Handle incoming Salesforce support requests from simple license provisioning to complex feature enhancements. Accurately assess issues and route or resolve them as appropriate.
• Documentation: Maintain comprehensive documentation in SharePoint, including business processes, testing records, and technical documentation.
• Project Work: Collaborate on user stories and manage small to mid-sized projects. Depending on the case, you may serve as a Project Manager overseeing the full project lifecycle including task delegation, timeline tracking, and stakeholder updates.
• Salesforce Expertise: While this is not a development role, candidates must have a strong technical understanding of how Salesforce works to effectively bridge the gap between business and technical teams.
• User & Data Management: Handle Salesforce user management and data governance as needed no flow or development work involved.

Ideal Candidate Profile:

• A hybrid professional with experience as both a Salesforce Administrator and a Project Manager someone who has moved between these roles and understands both perspectives.
• Capable of working independently, driving conversations with non-technical stakeholders, and translating requirements into actionable tasks for technical teams.
• Strong collaborator with a proactive mindset and a flexible, team-oriented attitude.