Lead Engineer (ServiceNow ITOM Discovery & Service Mapping)

Xoriant is an equal opportunity employer. No person shall be excluded from consideration for employment because of race, ethnicity, religion, caste, gender, gender identity, sexual orientation, marital status, national origin, age, disability or veteran status.

Job Title: ServiceNow ITOM

Location: Remote

Duration: 1 year (Will get Extend)

Rate: As per Market

Responsibilities:

Support, enhance and maintain the ServiceNow Discovery and Service Mapping capabilities to ensure accurate population of infrastructure and application services

Host Discovery workshops and design work sessions to obtain requirements clarity regarding added technology components and how current settings support Discovery capabilities for new onboarded technologies

Execute deep technical configuration and scripting for ServiceNow ITOM: Discovery patterns, schedules, probes, and sensors, MID Server troubleshooting

Ensure efficient reconciliation and avoidance of CI duplication through effective identifiers and data policies (e.g., Identification Reconciliation Engine (IRE))

Lead the build out, attestation, refinement, and troubleshooting of Service Maps to ensure accurate representation

Perform regular health checks and operational reviews of Service Maps and Discovery error trackers, to identify incomplete mappings, broken dependencies or other discrepancies and issues that require remediation

Required Qualifications

Minimum six years of proven experience with CMDB, Discovery and Service Mapping Operations

Bachelor s degree from an accredited college or university is preferred

Deep functional and technical knowledge of data services, including integration with 3rd party sources (SCCM, JAMF, Solarwinds), familiarity with cloud infrastructure (AWS, Azure, Google Cloud Platform)

Experience with Identification & Reconciliation Engine (IRE), Service Graph Connectors, MID Server management (strong troubleshooting skills with MID Servers, connectivity, and system performance)

Understanding of IT Asset Management (ITAM) and Vulnerability Response principles and their integration with CMDB

Strong organizational skills and ability to work on multiple projects simultaneously.