Description
Are you an analytically minded person inspired by the ability to resolve issues? Are you ready to take your career to the next level and be recognized for your innovative contributions? As a Support Specialist you will be able to make an impact in one of the most dynamic organizations in the Financial Services industry. As a Support Specialist you will coordinate IT support activities for major systems and related subsystems to ensure the integrity of computer-generated data. In this critical role, you will perform analysis of business and user needs, document requirements, and research gaps to provide process improvements.
Responsibilities
Analyzing and trending data on IT issues
Collaborating with industry leading IT professionals on various projects
Design or modify business processes and the corresponding information technology solutions
Contributing to report distribution as well as IT standards development and enforcement
Responsible for Problem Management of all Innovation & Support teams
Basic Qualifications:
High School Diploma, GED or Equivalent Certification
At least 1 year of experience in Application Technical Support
At least 1 year of experience in Network Support
Preferred Qualifications:
MCSE, MCSA, ITIL Certification
Experience in project management workflow
Basic SQL
2+ years of experience in Application Technical Support
1+ year of experience in Reporting and Analysis
Technical writing skills are a plus.
Skills
Business analysis, Incident management, problem management, servicenow, jira
Additional Skills & Qualifications
Looking some level of understanding networking
Ask the right questions
Strong communication skills
Will be on a ton of calls that they'll be driving
NOC/Incident Management experience could work
What happened? Why did it happen? How do we prevent that from happening again?
You will be interviewing on a post mortem call
Outage - talk it through, why is happened - team will have follow up calls - process
ServiceNow - problem management records (would be a plus)
Jira - project tracking and tracking of everything outside of ServiceNow
Slack
Google Suite
TCP/IP - understand the 7 layers and high levels maps to connect
Windows environment
VPN's
Job Type & Location
This is a Contract position based out of Richmond, VA.
Pay and Benefits
The pay range for this position is $35.00 - $37.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Richmond,VA.
Application Deadline
This position is anticipated to close on Nov 18, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: 101054TS
- Position Id: JP-005651029
- Posted 22 hours ago
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