Service Desk Support Specialist

A health services organization in Tennessee wants to add a new Service Desk Support Specialist to join their growing team. In this role, the Service Desk Support Specialist will be responsible for providing tier one technical support of business-critical services for internal and external customers while delivering excellent customer service.

About the Opportunity:

• Assignment Length: 6+ months


• Schedule: Monday to Friday (and rotating weekends)


• Hours: Varies (need to be open to work night and evening shifts)


• Setting: Remote


• Support Center Analyst certification and ITIL Foundation certification must be successfully completed within the first 12 months of service in the job

Responsibilities:

• Provide tier one technical/user support for all business lines and related applications


• Troubleshoot incidents and requests via phone/chat and email


• Leverage internal knowledge base and resources through resolution


• Provide excellent customer service for all customers of the company and subsidiary companies' information systems, including employees, providers, members, group administrators, and vendors


• Perform other duties, as needed

Qualifications:

• 1+ year of End User Technical and/or Call Center experience


• Associate's Degree or equivalent, relevant work experience


• Working knowledge of Windows Operating Systems


• Proficient in Microsoft Office (Outlook, Word, Excel, and PowerPoint)


• Great interpersonal skills


• Excellent communication skills (written and verbal)


• Strong attention to detail


• Highly organized