Overview
On Site
$154600 - $183000 yr
Full Time
Skills
SALESFORCE
SALES CLOUD
SERVICE CLOUD
EXPEDITOR
CERIFICATION
CERTIFIED
PROJECT MANAGER
DELIVERY LEAD
PROGRAM MANAGER
Job Details
Are you ready to lead the charge in delivering top-notch Salesforce solutions?
Our client is seeking a dynamic and experienced professional to oversee the successful delivery and continuous improvement of Salesforce-based solutions. This role is pivotal in managing the end-to-end service lifecycle, ensuring operational excellence, and driving innovation in Salesforce platforms and processes.
Location: Based in Itasca, IL, with in-office presence 3-4 days a week.Key Responsibilities:
- Lead and manage the delivery of Salesforce services, aligning with business goals and service level agreements (SLAs).
- Oversee day-to-day operations, including incident resolution, service requests, and performance monitoring.
- Implement ITSM best practices and manage change control, deployment, and release processes.
- Engage with stakeholders, translating business needs into technical solutions in collaboration with developers and architects.
- Mentor and lead a team of Salesforce professionals while coordinating with external vendors for high-quality service delivery.
- Ensure compliance with data governance and security policies, maintaining documentation and audit trails.
- Drive continuous improvement by monitoring KPIs and implementing service enhancements.
- Strong understanding of Salesforce architecture and proficiency in administration and configuration.
- In-depth knowledge of ITSM processes and experience with frameworks like ITIL.
- Excellent project management, communication, and stakeholder management skills.
- Ability to lead cross-functional teams and manage vendor relationships.
- Familiarity with Agile and DevOps methodologies, integration tools, and data migration strategies.
- Proficiency in tools such as Jira, Confluence, and Salesforce deployment tools.
- Bachelor's degree in Computer Science, Information Systems, or related field.
- 5 years of experience in Salesforce platform management and service delivery.
- Salesforce certifications and proven experience in ITIL or similar frameworks preferred.
Travel: 0%-5% occasional travel may be required.
At Talent Wave Associates, we connect outstanding talent with exceptional opportunities. We're proud to be an Equal Opportunity Employer and are committed to fostering an inclusive, people-first recruiting experience. Ready to ride the wave of opportunity? Apply today! #25-00313
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