Overview
On Site
Hybrid
$60 - $70
Accepts corp to corp applications
Contract - W2
Contract - Independent
Contract - 6 Month(s)
25% Travel
Skills
Acceptance Testing
Business Process
Process Modeling
Change Management
IT Service Management
Optimization
ITIL
Process Consulting
Stakeholder Engagement
ServiceNow
Job Details
Role: Senior Business Process Consultant ServiceNow
Experience: 5 7 Years
Job Summary
The Senior Business Process Consultant focuses on process design, optimization, and transformation using ServiceNow, ensuring alignment with industry standards.
Key Responsibilities
- Lead business process workshops and requirement gathering
- Design and optimize ITSM / HR / CSM processes
- Map business processes to ServiceNow capabilities
- Ensure ITIL-aligned process implementation
- Support UAT, change management, and adoption
Required Skills
- Strong process consulting and stakeholder engagement experience
- Deep understanding of ITIL-based processes
- Experience translating business needs into ServiceNow solutions
Mandatory Certifications
- CSA (Certified System Administrator)
- CIS (Process-focused, e.g., HR Pro)
- ITIL Foundation
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