Overview
On Site
Depends on Experience
Accepts corp to corp applications
Contract - W2
Contract - 1 Month(s)
Skills
Amazon Lambda
Amazon Web Services
Analytics
Application Development
Artificial Intelligence
Job Details
We are looking for Genesys Senior Developer for our client in Malvern, PA
Job Title: Genesys Senior Developer
Job Type: Contract
Job Description:
Pay Range: $75hr - $80hr
- Minimum 5 years of application development experience implementing multichannel selfserviceIVR and OmniChannel Orchestration Routing on Genesys Cloud CX.
- Functional and hands on experience on development on Voice and NonVoice SMS Email Chat Bot etc applications solutioning using Genesys Cloud CX Architect.
- Experience in implementing third party integration like AWS Lambda Lex Polly and CRMDynamics etc.
- The ideal candidate will possess a strong and wellestablished record of accomplishment in delivering customer interaction solutions across various interaction channels IVR web MessageChat SMS social media etc
- Thorough understanding of Genesys Framework Integration with internal and external components.
- Delivery credentials for Self Service and Analytics solutions enabled with speechbased interfaces and dynamic menu based on customer treatment strategies.
- Deep knowledge of multiple Self Service and speech recognition vendors offerings strengths and weaknesses including handson experience with products from leading vendors such as Amazon Genesys and Nuance
- Knowledge of Genesys AI WFM Reporting and Analytics.
- Experience in a single complex development environment or across multiple platforms.
- Candidate must be a Genesys Cloud CX certified professional in one or more focused solution area Inbound Outbound multichannel Recording Reporting etc
- Ability to work effectively in a remote virtual and global environment.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.