PC/LAN Technician ::Safford, AZ 85546

Job Title: PC/LAN Technician

Start Date: ASAP

Duration (Contract, Contract-to-Hire, Permanent): 6-month contract

Work Location (Onsite, Hybrid, Remote, Travel Requirements): Onsite M-F 8am to 5pm - Must report to Safford, AZ 85546 every morning at 8am. Resources will need to have the ability to drive to various locations throughout Northern/Southern/Central Arizona as needed using Client Vehicle.

Candidate Requirements

• Minimum 4 years of current working experience in an IT field

• Experience with Windows 10
• Knowledge of IT infrastructure industry standards and best practices
• Experience with DNS and DHCP

Position Requirements

• Must have a current AZ Driver s License with a good driving record a 39-month review will be conducted.
• This is NOT a remote or telecommuting position. The successful candidate must report to the Duty Post every morning at 8:00 AM.
• Must be able to achieve an ACJIS Certification and pass an Arizona Criminal Justice Investigation with fingerprint and criminal background check.
• ACJIS Certification (Arizona Criminal Justice Information System) is provided by ADOT and includes a full background check with fingerprinting. The candidate is then required to pass a written test to work on ADOT Enforcement Officers (ADOT Police) devices.

Travel Requirements

• Position will require extensive daily travel.
• Candidate must have the ability to drive to various locations throughout Northern, Southern, and Central Arizona using an ADOT vehicle.
• Infrequent overnight travel within Arizona may be required for training and coverage purposes.

Role Summary
The PC/LAN Technician role within ADOT s Information Technology Group (ITG) is the face of ITG. Technicians interact daily with internal customers, resolving issues and acting as a liaison with other ADOT divisions.

Duties Include

• Server and desktop support
• Customer support on the ADOT network
• Troubleshooting computer and hardware issues
• Researching and implementing solutions
• Warranty and non-warranty computer/printer repairs
• Assisting with assigned project tasks
• Ensuring compliance with system software standards
• Teaching customers how to use PC-related software and hardware
• Implementing patches, security fixes, testing/validating system configurations
• Installing/configuring PC hardware, software, peripherals
• Supporting major hardware/software deployments
• Monitoring system reliability and availability
• Attending staff meetings and completing training
• Performing preventive maintenance on hardware/software
• Traveling between sites for task completion
• Teaching new staff troubleshooting, setup, and installation procedures

Qualifications & Education Requirements

• General working knowledge of infrastructure technologies and in-house developed applications
• Familiarity with ticketing systems and department operating procedures
• Knowledge of Microsoft products, including OS and Office
• Knowledge of Google Suite
• Understanding of computer hardware configuration and repair
• Knowledge of Ethernet network topology
• Familiarity with IT infrastructure standards and best practices
• Advanced troubleshooting skills and problem analysis
• Experience with:
• Active Directory
• Windows 10
• Windows Server 2008/2012
• Backup solutions
• Time reporting tools
• MS System Center Operations Manager 2012 R2
• Minimum of 4 years of current IT experience

Associate or bachelor s degree in a related field is preferred