ServiceNow Architect

AS A SERVICENOW Architect, YOU WILL HAVE THE FOLLOWING RESPONSIBILITIES:

• Design, build, and support CMDB and asset management databases
• Automate configuration item discovery, updates, and relationships into the CMDB
• Utilize ServiceNow to build a complete, accurate, and comprehensive CI inventory in a multi-cloud environment
• Monitor CMDB health and resolve conflicts between data sources
• Work with stakeholders to design a CMDB solution to support information needs
• Implement solution for automated discovery and update of assets
• Incorporate data from federated systems and data feeds to improve
• Map non-discoverable assets such as business services to discoverable assets
• Develop a configuration management plan and governance to promote accuracy and completeness of data
• Develop a CMDB road map to support ITSM transformation
• Work with change, asset, incident, and problem management teams to support CI data needs.
• Assist in establishing processes between CMDB and Asset Management to ensure data accuracy
• Work with stakeholders to ensure relevant data is captured for use in developing governance and procedures
• Accountable for all appropriate risk and security measures for partner interfaces
• Hire, grow, develop, and set goals for the team

Qualifications

WHAT IT TAKES TO CATCH OUR EYE:

• Bachelor's Degree in information systems or 7+ years' relative IT experience in lieu of degree
• 5+ years' experience in IT
• Expert knowledge in ServiceNow discovery
• 2+ years' configuration management or database design experience
• 2+ years' ServiceNow experience
• Cloud experience

BONUS POINTS FOR:

• Master s degree
• Google or Azure cloud certifications
• Enterprise system design experience
• Experience designing for data ingest