Overview
Skills
Job Details
Job Title: Adobe Experience Platform (AEP) & Adobe Journey Optimizer (AJO) Specialist
Location: Downtown Toronto, ON (Hybrid)
Duration/Term: Long-Term Contract
Job Summary:
We are seeking a highly skilled and experienced professional to lead the implementation, configuration, and optimization of Adobe Experience Platform (AEP) and Adobe Journey Optimizer (AJO). This role plays a key part in delivering personalized, omnichannel customer journeys and integrating offer delivery systems across digital and OneView channels.
Key Responsibilities:
- Design and manage Real-Time Customer Profiles (RTCP) and perform identity stitching
- Develop and maintain XDM schemas and Experience Events
- Integrate AEP with external APIs and data sources
- Enable audience segmentation and activation strategies
- Orchestrate cross-channel customer journeys (real-time, scheduled, triggered) using AJO
- Implement personalization and decisioning logic for enhanced engagement
- Configure and manage offer decisioning and delivery via JSON-based APIs
- Integrate offers through CITSLE APIs into digital/OneView ecosystems
- Monitor and troubleshoot API transactions and offer delivery processes
- Collaborate with marketing, engineering, and data teams to align customer journey strategies with business goals
- Provide SME support and remain current with AEP/AJO features and updates
Required Skills & Experience:
- 7+ years experience with Adobe Experience Platform and Adobe Journey Optimizer
- Strong understanding of customer journey orchestration and real-time triggers
- Solid experience in JSON-based API integrations, especially related to offer delivery
- Familiarity with CITSLE or similar enterprise integration platforms
- Proven ability to translate business requirements into scalable technical solutions
- Excellent problem-solving skills and attention to detail
Preferred Qualifications:
- Adobe Certified Expert in AEP and/or AJO
- Experience with Adobe Target, Adobe Campaign, and broader Adobe Experience Cloud tools
- Knowledge of A/B testing, experimentation, and customer experience design
Nice to Have:
- Hands-on with Adobe Campaign Classic 8.0:
- Multi-channel campaign design and execution
- Workflow development, delivery templates, and segmentation
- JavaScript/SQL scripting and Message Center configuration
- Experience integrating Adobe Campaign with AEP and AJO
- Familiarity with Adobe Campaign APIs and data schema extensions
- Understanding of privacy regulations (e.g., GDPR, CASL) for campaign execution
Key Skills:
Adobe Experience Platform (AEP), Adobe Journey Optimizer (AJO), Customer Journey Orchestration, RTCP, XDM Schema, Audience Segmentation, JSON APIs, Offer Decisioning, CITSLE Integration, Personalization, A/B Testing, Adobe Campaign, Digital Marketing, Data Privacy Compliance
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