Overview
On Site
USD 27.77 per hour
Full Time
Skills
NOC
Service Assurance
Computer Networking
Cyber Security
Broadband
Customer Support
Regulatory Compliance
Policies and Procedures
Supervision
Training
Physical Layer
Switches
Routers
IP
Intellectual Property
VLAN
Firewall
.NET
Mentorship
SD
WAN
Optical Fiber
Ethernet
Wireless Communication
OSI
Network
Managed Services
Management
Cisco
Meraki
Aruba
Juniper
Inventory
Critical Thinking
Problem Solving
Conflict Resolution
Relationship Building
Collaboration
Teamwork
Sales
SAP BASIS
Law
Job Details
Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what's next. Powered by the nation's largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation's largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.
Job Summary
Responsible for the remote technical troubleshooting of managed services equipment for Comcast Business Enterprise customers. Acts in compliance with industry and Company technical requirements, standards, policies, and procedures. Works under general supervision and may require training and detailed instructions for assigned tasks.
Job Description
Core Responsibilities:
Additional Information:
Disclaimer:
Skills
Critical Thinking Problem Solving, Customer-Focused, Professional Etiquette, Professional Integrity, Relationship Building, Teamwork, Technical Knowledge, Workplace Organization
Compensation
Base Pay: $27.77
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Certifications (if applicable)
Relevant Work Experience
0-2 Years
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Job Summary
Responsible for the remote technical troubleshooting of managed services equipment for Comcast Business Enterprise customers. Acts in compliance with industry and Company technical requirements, standards, policies, and procedures. Works under general supervision and may require training and detailed instructions for assigned tasks.
Job Description
Core Responsibilities:
- Perform technical troubleshooting of managed services equipment and services for existing Comcast Business Enterprise clients.
- Experience with Layer 1 and 2 troubleshooting; switches, routers, and other network related equipment and devices.
- Experience with IP address, VLAN, Firewall, and Gateway configuration and troubleshooting.
- Experience with SD-WAN.
- Work with off-net providers to troubleshoot connectivity issues with circuits or vendor supplied Customer Premises Equipment (CPE).
- Use various software systems and applications to effectively troubleshoot issues and equipment relating to underlying network connectivity, as well as to identify configuration and other related issues with managed services equipment.
- Train and mentor supported teams.
- Collaborate with and foster relationships with internal and external customers.
- Regular, consistent and punctual attendance. Must be flexible to work a schedule that could include nights and weekends.
- Other duties and responsibilities as assigned.
Additional Information:
- 3+ years of network experience
- Experience in delivering support for services such as SD-WAN, Fiber, Ethernet, and Wireless
- Experience with OSI based network troubleshooting and best practices
- Knowledge of Managed Services infrastructure monitoring and management tools
- Experience with Cisco, Meraki, Aruba and Juniper devices
Disclaimer:
- This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Skills
Critical Thinking Problem Solving, Customer-Focused, Professional Etiquette, Professional Integrity, Relationship Building, Teamwork, Technical Knowledge, Workplace Organization
Compensation
Base Pay: $27.77
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Certifications (if applicable)
Relevant Work Experience
0-2 Years
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.