Markets Support Analyst

The suite of applications we support cover many different functional aspects of the business, including pricing and trade capture, risk generation and aggregation, market and reference data. The role will give the successful candidate exposure to the full front-to-back process from trade inception to feeding risk downstream. This is also an opportunity to work in a global team

The key responsibilities / deliverables are as follows (but not limited to):

• First point of contact for end business users in FX
• Ownership and delivery of on-boarding support of or processes into the MAPS organization
• Build and maintain strong partnerships with business stakeholders, application development personnel, and infrastructure contacts
• Monitoring and alerting of critical trading system environments
• Troubleshooting of complex systems issues
• Proactive identification and resolution of problem hotspots
• Development of tools and driving efficiency/stability improvements
• Accurate tracking of support effort to enable effective management reporting
• Release implementation and enforcement of change management policy
• Major Incident management and Problem Management

The key responsibilities / deliverables are as follows (but not limited to):

• First point of contact for end business users in Rates
• Ownership and delivery of on-boarding support of or processes into the MAPS organization
• Build and maintain strong partnerships with business stakeholders, application development personnel, and infrastructure contacts
• Monitoring and alerting of critical trading system environments
• Troubleshooting of complex systems issues
• Proactive identification and resolution of problem hotspots
• Development of tools and driving efficiency/stability improvements
• Accurate tracking of support effort to enable effective management reporting
• Release implementation and enforcement of change management policy
• Major Incident management and Problem Management

• .

• Solid skills with Scripting languages: Unix Shell, Python
• SQL (intermediate level: multi-table joins, grouping results, stored procedures)
• Experience providing Trade Application Support with experience on the trading floor
• Incident management with knowledge of ITSM tools.
• Monitoring Tools: Dynatrace, Splunk and ITRS Geneos

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.