ASPEN Trainer

Required Skills and Experience
1. Required: 5 consecutive years of experience training users in Aspen SIS or other student information systems within DCPS or other educational settings.
2. Required: 2 years familiarity with help desk ticket tracking systems (Remedy, HEAT, etc.).
3. Required: 4 years of thorough knowledge of Aspen SIS capabilities
4. Required: 10 years providing excellent customer service, communication, interpersonal skills (both written and verbal) with emphasis on providing high quality customer service within a team environment
5. Required: 5 years producing training materials using video, Word, PowerPoint, Captivate
6. Ability to maintain professional communication skills when under pressure and exhibit a high level of patience.
7. Required: Must have a wide range of skills and knowledge in computer software and an understanding for network applications.
8. Required: Must have exposure to or experience in the education sector preferred.
9. Ability to quickly learn new processes and procedures
10. Ability to work independently in a fast-paced environment
11. Must be extremely well organized and detail oriented