SRE (Site Reliability Engineer) - Production Support LMTS

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Job Category
Software Engineering

Job Details

About Salesforce

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As a SRE at MuleSoft, a Salesforce Company, you will join a team that is in charge of full stack observability and event response, Reliability Engineering, Incident management, GovCloud and Release Engineering for products and services that are on-boarded into the team.We aim to ensure that the Mulesoft Cloud environment remains available to our customers above industry standards and we aim to proactively address reliability issues before they impact performance or availability.

Key Responsibilities

• System Reliability & Uptime: Maintain and improve service reliability, availability, and performance across distributed systems and applications.
• Monitoring & Alerting: Design, build, and maintain comprehensive monitoring, logging, and alerting systems to detect and address issues proactively.
• Incident Management: Respond to production incidents, perform root cause analysis, and implement preventative measures.
• Automation & Tooling: Automate repetitive tasks using scripts, configuration management, and infrastructure-as-code (IaC) tools to improve efficiency and consistency.
• Capacity Planning: Monitor usage trends, forecast growth, and scale systems to meet future demands while controlling costs.
• Deployment & CI/CD: Maintain and improve continuous integration and continuous delivery pipelines; ensure safe and frequent deployments.
• Security & Compliance: Collaborate with security teams to ensure systems adhere to best practices and compliance requirements and participate in security assessments for onboarding and maintaining FedRAMP services.
• Collaboration: Work closely with development teams to design resilient and scalable systems; participate in architectural decisions.
• Documentation: Create and maintain clear, detailed documentation for runbooks, systems, and processes.

Requirements

• 8+ years experience in a SRE role or related field (DevOps, Production Operations etc)
• Experience in Public Cloud environments, specifically with AWS
• Experience with New Relic, collectd, Splunk, Sumo Logic, Grafana, Terraform, Jenkins, Kubernetes, Spinnaker or related tools
• Excellent knowledge of Internet technologies and protocols (TCP/IP, DNS, HTTP, SSL, etc.)
• Strong experience with API fundamentals (SOAP, REST, RAML or OAS)
• Ability to root cause sources of instability in high-traffic, large-scale distributed systems
• Solid knowledge of large-scale complex systems from a reliability perspective
• Passion for resolving reliability issues and identifying strategies to mitigate repeat issues.
• Experience with development in Python, Go, Bash, or related.
• Experience with FedRAMP environments.
• A related technical degree required.

Due to the citizenship requirements for this role, which supports U.S. federal, state, and/or local government customers, citizenship will be verified through two of the following REAL ID Act documents: U.S. Passport, Passport Card, REAL Driver's License, Global Entry Card, U.S. Government CAC/PIV. You agree to complete a Minimum Background Investigation (MBI) for a Moderate Public Trust position with the U.S. federal government and gain other clearances as deemed appropriate for the role

Accommodations

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

For Washington-based roles, the base salary hiring range for this position is $184,000 to $253,000.

For California-based roles, the base salary hiring range for this position is $200,800 to $276,100.

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: