ERP Analyst (Workday Financials)

ERP Analyst (Workday Financial)

Employment Type: Direct Hire/Full-Time

Employment Type: Hybrid
Location: Chatsworth, CA

Industry: Non-Profit

Compensation: $80,000 - $88,000

Benefits: 90-100% Healthcare (Medical, Dental Vision) Insurance Coverage, Retirement Plan Employer Contribution/Matching, PTO, ect.

SUMMARY:

General Summary Core Benefits! Under general supervision, the ERP Associate provides expertise, technical assistance, and administrative support to business applications utilized by People and Culture (P&C), Finance, and another relevant program division/department. The ERP Associate supports various application special projects, including system updates, projects to improve interfaces with other systems, projects for special reporting, and overall system automation improvements. The ERP Associate is responsible for timely user support for meeting service level agreements, developing and providing training and user documentation, ensuring data integrity, maintaining user security, conducting reporting and analysis of business application data and information, and maintaining and supporting solutions for existing and new application modules.

DUTIES & RESPONSIBILITIES:

Administration & Application/Module Technical and User Support (80%):

• Translate business requirements into processes and applications that will drive efficient and consistent execution.


• Provide support and collaboration with process improvements, solutions, and procedural changes.


• Support development of existing modules including annual enrollment and file feeds to external, sensitive, technology systems.


• Ensure data protection follows Federal, State, local Government, and CCRC regulatory and compliance legislation and policies with regards to sensitive information protection and implementation of "need-to-know" information security processes.


• Provide expert support for all application/technology related questions, troubleshoot, and resolve technical issues with software vendor. Analyze current systems and recommend solutions to resolve problems or improve efficiency.


• Collaborate with all program departments software project implementations; ensure integration into the agency's system meets functional requirements, information security system compliance, and interface specifications.


• Serve as application administrator for multiple business related to applications as assigned; user security and security group management, regular security audits, and application configuration and setup in accordance with data protection regulations and legislation. Ensure privileged user permission and access rosters are created, maintained, and adhered to once approved by management and CIO.


• Research, disseminate, and train users on knowledge of application or module usage best practices (such as updates to the modules or user enhancements.). Develop and update technical and/or user documentation of application, processes, troubleshooting steps, etc. while following CCRC's change management policies to plan and implement application changes.


• Provide accurate and timely Service Management and customer service activities through constant Service Level Agreement (SLA) compliance monitoring. Independently monitor, follow-up, and document work order queue requests, as well as provide technical user training solutions. Seek work order/trouble ticket automation with service management ticketing tool.


• Provide detailed documentation and reporting in support of internal and external audits, as requested.


• Maintain and support data integrity protocols HR, Payroll, Finance, and IT. Monitors process workflow and audits for accuracy to ensure data quality, consistency, and standards.

Reporting (20%):

• Provide accurate program-related data reports to program staff, Internal/External auditors, and other parties as requested and approved by Program Department Leadership, and SASR Management. Ensures quality is consistent with requirements set forth by using division.


• Write and maintain a variety of reporting queries using software reporting tools, data visualization, and Excel reporting tools.


• Deliver reporting and analytics solutions appropriate to meet the needs of internal customers (ad hoc reporting tools, standard reports, executive dashboards, etc.).


• Provide ad-hoc data analysis, resolves data discrepancies, and conducts monthly, quarterly, and annual audits for program related reporting; to assist with the maintenance of data integrity through data analysis.


• Prepare periodic and monthly reports for relevant departments; Prepares monthly user account audit reports for senior management and makes necessary corrections upon notification.

Non-Essential Duties & Responsibilities (5%):

• Review and analyze existing software application or module effectiveness and efficiency approximately every three to five years and then develop strategies for improving or leveraging these systems.


• Maintain awareness of current trends in technology systems with a focus on supporting product changes and services development, delivery, and support, and applying new technologies.


• Participate in departmental, agency and professional meetings and workgroups, as assigned.


• Perform other duties and responsibilities, as assigned.

REQUIRED QUALIFICATIONS:

• Bachelor's Degree in Computer Science, Computer Information, or related field from an accredited college or any combination of education and experience that would support the candidate in successful performance of the essential job functions.


• 3 years of application and user account administration with business or data analyst experience.


• 1 year Administrator experience using Workday ERP.


• Advance proficiency level using Microsoft Office application suite, web conferencing, and application technologies, and data visualization.


• Basic knowledge of relational database design and structures.


• Ability to evaluate & interpret specifications and business/user data and reporting needs


• Ability to maintain cooperative, diplomatic working relationships with co-workers, supervisors, and the public; work as part of a team and collaborate with colleagues; and complete projects under tight deadlines even when there are competing requirements and changes in assignments.


• Effective communication, working collaboratively with adults and children, able to demonstrate a supportive attitude to families.


• Demonstrated ability to maintain cooperative, diplomatic working relationships with co-workers & supervisors; work as part of a team and collaborate with colleagues & maintain a positive work ethic; complete projects under tight deadlines even when there are competing requirements and changes in assignments.


• Demonstrated ability to multi-task and work at a fast pace; ability to be flexible and adapt to a rapidly changing work environment.


• Ability to maintain strict information confidentiality.


• Adhere to IT division project management processes for all application upgrades while strictly following IT project management procedures.


• Adhere to confidentiality, including HIPAA and PHI, in accordance with Agency policy and legal requirements.


• Adhere to technological security in accordance with Agency policy and legal requirements.


• Demonstrate regular, reliable, and predictable attendance to carry out the essential functions.

PREFERED QUALIFICATIONS:

• Workday Financials, including but not limited to WD Grants Management, WD Suppliers, WD Core Accounting, Adaptive Insights, etc.


• Workday HCM, including but not limited to Onboarding, Recruiting, Core HCM, Advanced Compensation, Benefits, and Learning.


• Workday Security Configuration


• Workday Data Reporting

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.