Microsoft Teams with Enterprise Voice Expert

PRIMARY RESPONSIBILITIES:

• Responsible for migrating user base from Skype Online/OnPrem to MS-Teams
• 8 to 10 years’ experience on Skype, Microsoft Teams with Enterprise Voice is must        
• Experience on AudioCodes/Sonus Gateways/Downstream SBCs
• Upgrading, installing, configuring, designing, and migrating Voice from PBX to MS-Teams  
• Experience and Knowledge on MS Teams Direct routing for Enterprise Voice & SIP Trunk Integrations.
• Knowledge on Bandwidth planning, optimal conferencing traffic, capacity, QOS.               
• Experience in Skype with Enterprise Voice, Mediation server placement, gateways, trunks, voice resiliency, mediation server dependencies
• Design voice interoperability to PSTN, QoS implementation for conference and other applications and integration with 3rd party telephony environment.                        
• Knowledge on Enterprise Voice feature Call Admission Control, Call Park, Media Bypass, and Auto attendant etc.                              
• Experience of configuring and troubleshooting Dial Plans, Normalization Rules, routes, PSTN Usage, and Voice Policy                         
• Understanding of response groups,Call queue, Auto Attendant, Dial by Extension, workflows, call routing methods.
• Good knowledge on Active Directory & Domain Services, Certificate Authority                              
• Knowledge on Windows, PowerShell & Powershell Scripting                                  
• Knowledge on ITIL & Safe Agile framework like SLA management with detailed understanding on classification of (P1, P2, P3, P4) Incidents(tickets), Change management.

REQUIREMENTS:

o   Support for Videoconferencing platform and experience including operation, call set-up and equipment troubleshooting (Cisco, Polycom, Microsoft Skype, MS-Teams Live etc.)

o   Solid administration and analytical skills focused on Office 365 and MS Teams

o   Understanding of Interop of Cisco WebEx endpoints (OnPrem/Cloud Registrations)

o   Knowledge of Microsoft Teams Endpoints & Physical Phone OEMs (AudioCodes/Yealink)

ADDITIONAL DESIRED TECHNOLOGY EXPERIENCE:

o   Webcasting and Live Event Support (>1k user )

o   MS Teams – Live Events, MS Stream

o   Video on Demand, eCDN , Conferencing Solutions

o   Room Peripheral Integration i.e. Biamp’s, Speakers, Mixer, Controllers etc.