Overview
On Site
USD 18.00 - 23.00 per hour
Full Time
Skills
Technical Support
Computer Science
Call Center
Issue Tracking
Help Desk
Management
Customer Service
Sarbanes-Oxley
Regulatory Compliance
Multitasking
Change Management
Microsoft Windows
IBM AIX
Unix
Operating Systems
Critical Thinking
Conflict Resolution
SCADA
Problem Solving
Collaboration
Team Leadership
Continuous Improvement
Taxes
Life Insurance
Business Transformation
Law
Job Details
One of our clients in the Birmingham Market is looking for a technician to join their team. This is a 24/7 support team with a 6 week rotating schedule. Essentially every week a different shift is worked. Experience within IT support will be needed for this role especially with a varied skill set. Additional info listed below.
Please note, this is only 1 role, but our client is open to candidates that are at either of these levels.
Description
For a level 1 Technician the requirements are as follows - Candidates must have:
1-3 Years experience
Formal education in Computer Science or related IT field or equivalent experience
Working knowledge of Windows based operating systems preferred
Working knowledge of AIX or other UNIX based operating systems preferred
Working knowledge of distributed computer networks is a plus
Level 1 Technician: 1-3 Years Provide a single point of contact call center that manages inbound IT incidents, logs each of them into a ticketing system, and either resolves them at Level 1 or escalates the incident until resolution is complete. Field inbound contacts via phone, email, web form, that one can troubleshoot and resolve remotely. Preference for previous helpdesk experience in an IT capacity.
For a level 2 Technician the requirements are as follows - Candidates must have:
3-5 Years experience
Formal education in Computer Science or related IT field or equivalent experience
Working knowledge of Windows based operating systems preferred
Working knowledge of AIX or other UNIX based operating systems preferred
Working knowledge of distributed computer networks is a plus
Level 2 Technician: 3-5 Years Provide a single point of contact call center that manages inbound IT incidents, logs each of them into a ticketing system, and either resolves them at Level 1 or escalates the incident until resolution is complete. Field inbound contacts via phone, email, web form, that one can troubleshoot and resolve remotely. Preference for previous helpdesk experience in an IT capacity.
For a level 3 Technician the requirements are as follows - Candidates must have:
5-10 Years experience
Formal education in Computer Science or related IT field or equivalent experience
Working knowledge of Windows based operating systems preferred
Working knowledge of AIX or other UNIX based operating systems preferred
Working knowledge of distributed computer networks is a plus
Level 3 Technician: 5-10 Years Provide a single point of contact call center that manages inbound IT incidents, logs each of them into a ticketing system, and either resolves them at Level 1 or escalates the incident until resolution is complete. Field inbound contacts via phone, email, web form, that one can troubleshoot and resolve remotely. Preference for previous helpdesk experience in an IT capacity.
Additional Skills & Qualifications
Knowledge, Skills & Abilities
Requires excellent interpersonal skills and the ability to communicate effectively in both an oral and written manner. The successful candidate will be expected to work with other professionals such as coordinators, operating company transmission control center personnel and management in a team-oriented and sometimes stressful environment.
Ability to apply excellent customer service skills
Ability to meet Critical Infrastructure Protection (CIP), Sarbanes-Oxley and other federal regulatory compliance requirements. Ability to multitask and prioritize tasks based on criticality and operational impact to the system.
Ability to follow and properly apply both Change Management processes and knowledge-based procedures Working knowledge of Windows based operating systems preferred Working knowledge of AIX or other UNIX based operating systems preferred
Working knowledge of distributed computer networks is a plus.
Ability to build and maintain relationships with key customers
Critical thinking/Problem solving abilities Job Responsibilities
Day to day monitoring of the primary SCADA and ancillary systems for health and availability Front line problem resolution and coordination of repairs with Department Personnel and/or other company personnel
Notification to key customers for the coordination of system outages and events that may impact other critical systems. Provide input to the Team Lead and Supervisor on continual process improvement and customer feedback
Experience Level
Intermediate Level
Pay and Benefits
The pay range for this position is $18.00 - $23.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Birmingham,AL.
Application Deadline
This position is anticipated to close on Jun 19, 2025.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Please note, this is only 1 role, but our client is open to candidates that are at either of these levels.
Description
For a level 1 Technician the requirements are as follows - Candidates must have:
1-3 Years experience
Formal education in Computer Science or related IT field or equivalent experience
Working knowledge of Windows based operating systems preferred
Working knowledge of AIX or other UNIX based operating systems preferred
Working knowledge of distributed computer networks is a plus
Level 1 Technician: 1-3 Years Provide a single point of contact call center that manages inbound IT incidents, logs each of them into a ticketing system, and either resolves them at Level 1 or escalates the incident until resolution is complete. Field inbound contacts via phone, email, web form, that one can troubleshoot and resolve remotely. Preference for previous helpdesk experience in an IT capacity.
For a level 2 Technician the requirements are as follows - Candidates must have:
3-5 Years experience
Formal education in Computer Science or related IT field or equivalent experience
Working knowledge of Windows based operating systems preferred
Working knowledge of AIX or other UNIX based operating systems preferred
Working knowledge of distributed computer networks is a plus
Level 2 Technician: 3-5 Years Provide a single point of contact call center that manages inbound IT incidents, logs each of them into a ticketing system, and either resolves them at Level 1 or escalates the incident until resolution is complete. Field inbound contacts via phone, email, web form, that one can troubleshoot and resolve remotely. Preference for previous helpdesk experience in an IT capacity.
For a level 3 Technician the requirements are as follows - Candidates must have:
5-10 Years experience
Formal education in Computer Science or related IT field or equivalent experience
Working knowledge of Windows based operating systems preferred
Working knowledge of AIX or other UNIX based operating systems preferred
Working knowledge of distributed computer networks is a plus
Level 3 Technician: 5-10 Years Provide a single point of contact call center that manages inbound IT incidents, logs each of them into a ticketing system, and either resolves them at Level 1 or escalates the incident until resolution is complete. Field inbound contacts via phone, email, web form, that one can troubleshoot and resolve remotely. Preference for previous helpdesk experience in an IT capacity.
Additional Skills & Qualifications
Knowledge, Skills & Abilities
Requires excellent interpersonal skills and the ability to communicate effectively in both an oral and written manner. The successful candidate will be expected to work with other professionals such as coordinators, operating company transmission control center personnel and management in a team-oriented and sometimes stressful environment.
Ability to apply excellent customer service skills
Ability to meet Critical Infrastructure Protection (CIP), Sarbanes-Oxley and other federal regulatory compliance requirements. Ability to multitask and prioritize tasks based on criticality and operational impact to the system.
Ability to follow and properly apply both Change Management processes and knowledge-based procedures Working knowledge of Windows based operating systems preferred Working knowledge of AIX or other UNIX based operating systems preferred
Working knowledge of distributed computer networks is a plus.
Ability to build and maintain relationships with key customers
Critical thinking/Problem solving abilities Job Responsibilities
Day to day monitoring of the primary SCADA and ancillary systems for health and availability Front line problem resolution and coordination of repairs with Department Personnel and/or other company personnel
Notification to key customers for the coordination of system outages and events that may impact other critical systems. Provide input to the Team Lead and Supervisor on continual process improvement and customer feedback
Experience Level
Intermediate Level
Pay and Benefits
The pay range for this position is $18.00 - $23.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Birmingham,AL.
Application Deadline
This position is anticipated to close on Jun 19, 2025.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.