Technical Support / Software Packaging & Documentation Specialist

Overview

Hybrid
Depends on Experience
Accepts corp to corp applications
Contract - Independent
Contract - W2

Skills

Windows Desktop OS (10 years)
Windows Server (10 years)
Active Directory (10 years)
Microsoft Office (10 years)
PowerShell Scripting (5 years)
SCCM Software Packaging (5 years)
Autodesk Packaging (5 years)
Bentley Product Packaging (5 years)
Technical Writing (5 years)
Technical Editing (5 years)
Software Installation & Troubleshooting
Batch & PowerShell Script Development
End-User Support
CADD Support
Hardware Research & Recommendation
Documentation & Standards Development
Testing Coordination
Cross-team Collaboration
Strong Written and Verbal Communication
Process & Quality Adherence

Job Details

Job: Technical Support / Software Packaging & Documentation Specialist
Location: Lycoming County, PA

Highly experienced Technical Support and Software Packaging Specialist with strong expertise in SCCM software deployment, technical documentation, and Windows infrastructure management. Proven ability to collaborate with cross-functional teams, coordinate software testing, resolve technical issues, and deliver high-quality installation packages. Skilled in technical writing, scripting, and process improvement to enhance end-user experience and organizational efficiency

Key Responsibilities

  • Develop and maintain software packages for SCCM

  • Test vendor software installations (Autodesk & Bentley)

  • Create and validate installation scripts using PowerShell or batch scripting

  • Coordinate with business users, testers, and project managers during testing

  • Troubleshoot technical and end-user software issues

  • Manage and update Active Directory groups related to CADD support

  • Prepare technical documentation and training materials

  • Research hardware and recommend purchases

  • Provide accurate status updates and support team collaboration

Required Skills

  • Windows Desktop OS 10 years

  • Windows Server 10 years

  • Active Directory 10 years

  • PowerShell scripting 5 years

  • Microsoft Office 10 years

  • SCCM software packaging 5 years

  • Autodesk & Bentley product packaging 5 years

  • Technical writing & editing 5 years

  • Degree in IT or related technical field

Soft Skills

  • Strong written and verbal communication

  • Team collaboration & coordination

  • Analytical problem-solving capabilities

  • Time management & attention to detail

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

About Refulgent Technologies Inc.