Senior ServiceNow CSM Developer

Overview

Remote
On Site
Depends on Experience
Contract - W2

Skills

Agile
Cascading Style Sheets
HTML
Data Modeling
ITIL
JavaScript
Management
Scrum
ServiceNow
Training
Web Portals
Workflow

Job Details

Job Title: Senior ServiceNow CSM Developer
Employment Type: W2 Only No C2C Experience Required: 12+ Years Job Summary:
We are looking for a Senior ServiceNow Developer with strong expertise in Customer Service Management (CSM) and overall ServiceNow platform development. The ideal candidate will be responsible for end-to-end configuration, customization, and integration of the ServiceNow CSM module, ensuring scalable, secure, and high-performing solutions.

Key Responsibilities:

  • Design, configure, and implement CSM and ITSM modules on the ServiceNow platform.
  • Develop Business Rules, Workflows, Flows, Script Includes, UI Policies, and Service Portal Widgets.
  • Build and manage integrations using REST APIs and IntegrationHub.
  • Collaborate with business and technical stakeholders to translate requirements into scalable solutions.
  • Perform thorough testing (unit, integration, UAT) and support production deployments.
  • Handle platform upgrades, patches, and maintenance activities.
  • Create clear technical documentation and support knowledge transfer/training sessions.
  • Stay updated with new features/releases and recommend platform enhancements.
  • Actively participate in Agile/Scrum ceremonies and drive continuous improvement.

Required Qualifications:

  • Bachelor s degree from a recognized university.
  • 12+ years of overall IT experience, with 5+ years on ServiceNow, including 2+ years in CSM implementation.
  • Strong understanding of ITSM processes and ITIL framework.
  • Proficiency in JavaScript, GlideScript, HTML, and CSS.
  • Deep knowledge of the ServiceNow data model and architecture.
  • Hands-on experience in modules such as Incident, Change, Problem, Service Catalog, and Knowledge Management.
  • Certifications required: CSA and CIS-CSM. CAD is a plus.
  • Strong communication skills and ability to work in a fast-paced environment.

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