QAD Functional Consultant

Title: QAD Functional Consultant

Duration: 6+ Months

Video Interview

Job Description: -

Experience: 8 10 Years

Must-Have Skills

• 6 8+ years of QAD SE 2014 functional experience in production support
• Strong functional knowledge of Manufacturing, Sales, Purchase, Inventory, Financials (basic GL impact)
• Experience handling L2/L3 support in QAD environments
• Basic technical understanding of Progress OpenEdge (ABL/4GL)
• Experience with QAD .NET UI (personalization/configuration)
• Hands-on with ServiceNow or similar ticketing systems
• Strong communication, RCA skills, stakeholder handling, and ability to work under pressure

Must-Have Keywords

QAD SE 2014, QAD Functional, SCM, MFG, Manufacturing, Inventory, Purchase, Sales, Progress OpenEdge, ABL/4GL, ServiceNow

Job Description

Technical / Functional Skills

• 6 8 years of hands-on experience with QAD SE (2014) in production support
• Strong functional knowledge in:
  • Manufacturing
  • Sales & Distribution
  • Procurement
  • Inventory
  • Basic Financials (GL impact awareness)
• Technical exposure preferred:
  • Basic Progress OpenEdge / ABL/4GL for analysis and safe minor fixes
  • QAD .NET UI personalization (2014 version)
• Experience with ServiceNow ticketing

Soft Skills

• Excellent communication and stakeholder interaction
• Strong analytical skills & root-cause analysis
• Ability to work under pressure during critical business windows

Roles & Responsibilities

• Provide L2/L3 support for QAD SE 2014 across core modules
• Handle incidents, service requests, problems, and document RCA with preventive measures
• Support month-end, quarter-end, year-end close activities
• Manage MRP runs, cost rollups, inventory reconciliations
• Perform user access reviews, security role validations, and master data support (Items, BOM, Routing, Sites, Supplier/Customer setup)
• Execute safe data corrections using approved procedures
• Coordinate & validate patches, service packs, deployments in Test & Prod environments
• Maintain SOPs, runbooks, knowledge articles
• Analyze and fix interface errors (mapping, master data issues, sequencing errors)
• Support reports, browses, ad-hoc extracts
• Drive problem management to reduce repeat tickets
• Follow ITIL processes: Change / Release / Incident / Problem Management
• Work with business teams for minor enhancements, testing, and UAT
• Collaborate with vendors, DBA, OS, and infrastructure teams

Integration & Reporting

• Troubleshoot interface failures, mapping issues, duplicate records
• Support QAD Browse Reporting and custom extract requirements

Role Description Summary

• Incident resolution (L2/L3)
• Analyze business-critical issues
• Perform patch impact analysis & coordinate deployments
• Work with Yamaha IT & business stakeholders
• Bug fixing & minor enhancements
• New enhancements / modifications in existing customizations
• Status reporting & stakeholder communications