Senior Billing Analyst

Job Title: Senior Billing Analyst
Location: Remote

Role Responsibilities:

This is a senior-level billing role that requires both analytical and operational expertise. The work is not repetitive - day-to-day tasks vary.

Core Responsibilities:

• Manage and action items from the ticketing queue (Jira Service Management) on a rotational weekly basis (the assignment of incoming tasks is handled on a weekly rotation, but the actioning of those tickets is done daily)
• Investigate and resolve billing variances between billed amounts and revenue recognized amounts (deferred revenue).
• Partner cross-functionally with:
• Collections, Credit, and Cash Applications (Order-to-Cash)
• Revenue Accounting, Sales, and Technical Teams
• Ensure accurate and timely invoicing across multiple billing methods.
• Handle 3rd Party Stats (3PS) Billing - reconcile Yahoo's billing data with third-party ad delivery stats, flag variances outside thresholds.
• Support reporting and reconciliation tasks using Excel/Sheets.
• Take ownership of issues and proactively follow up to resolution.
• Maintain and leverage existing process documentation (no need to create new SOPs).

Key Metrics / Performance Indicators:

• Timeliness of billing and ticket resolution
• Accuracy of invoices and reconciliations
• Completeness of billing transactions
• Variance resolution between billed and recognized revenue

Key Skills & Traits:

• Strong critical thinking - able to troubleshoot non-standard issues and see upstream/downstream impacts
• Excellent communication - must be able to "translate" technical issues into business terms for different teams
• Strong relationship-building and partnership skills across global teams
• Self-starter, curious, and eager to improve processes
• Comfortable asking questions but expected to retain knowledge after clarification
• High attention to detail, ownership, and accountability

Tools & Systems:

• Jira Service Management (JSM) for ticketing (experience preferred but not required)
• Google Workspace (Sheets, Docs, Slides, Mail) used company-wide
• Excel intermediate or higher proficiency required (for reporting and analysis)
• Salesforce CRM integration with billing
• Oracle Financials ERP system
• Homegrown tools:
• Data Mart (for 3rd party billing)
• Customer Unified Billing Workbench (CUBW) (for 1st party billing)

Preferred Background:

• 5+ years of billing experience (mandatory)
• Experience in digital advertising, media, or technical/finance industries preferred
• Former Yahoo employees (past 5 years) are prioritized
• Candidates from non-technical domains (e.g., medical billing) will be secondary consideration
• Education: Not specified (no strict degree requirement mentioned)