Overview
On Site
$$30/hr on W2
Contract - W2
Contract - 5 month(s)
Skills
Customer Service
OKTA
Active dIrectory
AWS
Network troubleshooting
VPN
Help Desk support
Windows 11
PowerShell scripting
Microsoft O365
RDP
Exchange Admin
Crowdstrike
Microsoft Teams IP phone systems
technical ticketing systems
hardware and software troubleshooting
password reset support
PST file management
Job Details
Job Title: Help Desk System Analyst
Location: Onsite Atlanta, GA (Local candidates only)
Interview: In-person
Job Responsibilities:
- Respond to and resolve technical support tickets related to Windows 11, Active Directory, Microsoft O365, network connectivity, VPN, and RDP.
- Assist users with password resets, PST file management, and Exchange Admin tasks.
- Provide hands-on and remote support for hardware, software, and IP phone systems (e.g., Microsoft Teams).
- Use ticket tracking systems to document, prioritize, and track user issues effectively.
- Troubleshoot advanced issues using tools like PowerShell for scripting and problem resolution.
- Support security and authentication tools such as OKTA and Crowdstrike.
- Maintain knowledge of AWS and SharePoint systems to assist users as needed.
- Deliver exceptional customer service to end-users via phone, email, and face-to-face interactions.
- Collaborate with IT teams to ensure smooth operation of company-wide systems.
Preferred Qualifications:
- Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar are highly desirable.
Work Schedule: The candidate must be local to Atlanta and be able to come to the office everyay to work. This is a temp to perm position. The candidate must be local and come to the office every day.
Required/Desired Skills:| Skill | Required /Desired | Amount | of Experience |
|---|---|---|---|
| Strong understanding of Windows 11, Active Directory and MS O365, VPN, RDP. | Required | 3 | Years |
| Experience troubleshooting network connectivity, VPNs, and IP phones systems. | Required | 3 | Years |
| Certifications such as CompTIA A+, Microsoft certifications, highly desirable | Desired |
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