IT Support Technician opening in Pleasanton, CA (Hybrid)

Overview

Hybrid
$25 - $26
Contract - W2
Contract - Independent
Contract - 12 Month(s)

Skills

IT
Support
Software
Hardware
Troubleshooting

Job Details

Available rate : $25/hr - $26/hr on W2 (without benefits)

About R Systems:
R Systems is a leading digital product engineering company that designs and develops chip-to-cloud software products, platforms, and digital experiences that empower its clients to achieve higher revenues and operational efficiency. Our product mindset and engineering capabilities in Cloud, Data, AI, and CX enable us to serve key players in the high-tech industry, including ISVs, SaaS, and Internet companies, as well as product companies in telecom, media, finance, manufacturing, and health verticals. We Are Great Place to Work Certified in 10 countries with a full-time workforce [India, USA, Canada, Poland, Romania, Moldova, Indonesia, Singapore, Malaysia & Thailand]! We are recognized as one of the Best Tech Brands 2024 by the Times Group and India's Top 500 Value Creators 2023 by Dun & Bradstreet.
Company Link:

Job Description

The IT Support Technician I will be responsible for providing front-line technical assistance to end-users across hardware, software, and system access. This role supports day-to-day IT operations and ensures smooth delivery of technology services.

Key Responsibilities

  1. Provide first-level technical support to employees for hardware, software, and network issues in person, by phone, or via ticketing systems.
  2. Install, configure, and maintain computer systems, mobile devices, and peripheral equipment.
  3. Assist in managing user accounts, permissions, and system access in accordance with company policies.
  4. Troubleshoot and resolve common IT issues, escalating complex problems to higher-level support when necessary.
  5. Support IT-related projects, deployments, and upgrades to improve system performance and reliability.
  6. Maintain accurate documentation of support activities, technical solutions, and system configurations.
  7. Deliver excellent customer service by ensuring timely follow-ups and effective communication with end-users.
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