Business Continuance Manager

7. Primary Job Duties/ Tasks

The activities this candidate will be tasked with include, but are not limited to the following:

1. Configure and customize ServiceNow BCM module to meet enterprise requirements

2. Integrate ServiceNow BCM with existing ServiceNow applications (ITSM, ITOM, CMDB) and third-party systems

3. Develop custom forms, business rules, and UI policies to optimize BCM functionality

4. Manage ServiceNow BCM system upgrades, patches, and feature enhancements

5. Utilize ServiceNow CMDB integration to identify and map critical IT services and dependencies

6. Configure business impact analysis (BIA) tools and automated RTO/RPO calculations

7. Develop service dependency mapping and single point of failure identification procedures

8. Design and implement standardized business continuity plan templates within ServiceNow BCM

9. Configure automated plan maintenance, version control, and approval workflows

10. Develop comprehensive ServiceNow BCM training programs for all user types

11. Create user guides, process documentation, and self-service resources

12. Conduct training sessions and workshops for platform users and administrators

13. Monitor ServiceNow BCM performance and identify optimization opportunities

14. Implement automated feedback collection and analysis procedures

15. Develop continuous improvement workflows and enhancement tracking systems

16. Must complete daily reporting activities

17. Other duties as assigned

8. Job Specific Knowledge, Skills and Abilities (KSAs)

The submitted candidate must be able to apply the specific knowledge, skills, and abilities in the following areas:

1. Knowledge of ServiceNow Platform Architecture - Deep understanding of ServiceNow BCM module, CMDB integration, and workflow automation

2. Knowledge of Business Continuity Standards - ISO 22301, NFPA 1600, and industry-specific regulatory frameworks

3. Knowledge of Risk Management Methodologies - Quantitative and qualitative risk assessment, business impact analysis, and threat modeling

4. Knowledge of IT Infrastructure and Services - Enterprise architecture, cloud services, disaster recovery technologies, and ITIL frameworks

5. Knowledge of Integration Technologies - REST/SOAP APIs, middleware platforms, and enterprise system connectivity

6. Skilled in ServiceNow Development - Advanced scripting, custom application development, and system configuration

7. Skilled in Workflow Automation - Process design, orchestration, and automated response system development

8. Skilled in Data Analysis and Reporting - Performance analytics, dashboard creation, and compliance reporting

9. Skilled in System Integration - API development, data synchronization, and third-party platform connectivity

10. Skilled in Testing and Validation - Exercise design, automated testing workflows, and results analysis

11. Skilled in Project Management - Large-scale implementation planning, resource coordination, and stakeholder management

12. Skilled in Crisis Management - Incident response coordination, emergency communication, and recovery planning

13. Ability to Perform Systems Thinking - Understanding complex interdependencies and cause-effect relationships

14. Ability to Perform Problem-Solving - Root cause analysis, solution design, and optimization identification

15. Ability to Communicate Technical Information - Clear procedure writing, user guide creation, and system documentation

16. Ability to Engage Stakeholders - Executive presentation, cross-functional collaboration, and change management

17. Ability to Lead Change Management - Organizational transformation, user adoption, and cultural integration

18. Ability to Make Risk-Based Decisions - Risk-based judgments, priority setting, and resource optimization

19. Ability to Coordinate Cross-Functional Teams - Team leadership, resource allocation, and performance management

20. Ability to Drive Continuous Improvement - Innovation promotion, best practice implementation, and optimization culture

21. Ability to plan, organize, coordinate, prioritize, and manage complex work assignments and project schedules.

22. Ability to follow established processes and practices.

23. Ability to adhere to compliance standards.

24. Ability to ensure thorough and complete communication with all stakeholders and the chain of command, including immediate and appropriate follow-through.

6 Experience

1. 5-7 years of experience in business continuity planning, disaster recovery, or enterprise risk management roles.

2. 3-5 years of hands-on ServiceNow platform experience, including at least 2 years working with ServiceNow GRC modules (BCM, Risk Management, or Policy & Compliance)

3. Strong background in enterprise software implementation and integration projects, preferably with ServiceNow or similar platform technologies.

4. Experience leading cross-functional implementation projects, managing stakeholder relationships, and driving organizational change.