Product Manager II- Workflow Transformation

Job Description

It's about innovation and creation.

Are you known for your ability to think outside the box? Are you inspired by leading others and enjoy providing direction? Do you have a background in product management? If so, the Product Manager II role could be for you!

At Frost, it's about more than a job. It's about having a flourishing career where you can thrive, both in and out of work. At Frost, we're committed to fostering an environment that reflects our values and encourages team members to be the best they can be. In joining our adaptable, integrity-driven team, you'll become part of Frost's over 150-year legacy of providing unparalleled banking services.

Who you are:

As a Product Manager II , you will team with stakeholders to set the product strategy for a product area to meet business and customer needs. You believe in effective communication and will have the opportunity to address potential problems and solutions to complex issues. More than that, this role is about providing top-quality service and doing it with integrity, caring and excellence in mind.

What you'll do:

• Create, manage, and prioritize a product backlog to optimize stakeholder priorities and use of resources
• Collaborate with support teams to design solution architecture, understand operational impacts, and ensure that solutions meet stakeholder requirements
• Communicate with management and product stakeholders to demonstrate the product vision, business needs, and product roadmap
• Embed AI/ML and intelligent automation opportunities into workflow design, working closely with AI engineers and data analysts
• Communicate product strategy, value, and progress to stakeholders, executives, and frontline users
• Always take action using Integrity, Caring, and Excellence to achieve all-win outcomes

What you'll need:

• Bachelor's degree in computer science, business, a related field, or equivalent work experience
• 8+ years of experience in product management, workflow transformation, or digital operations with a record of successfully delivering complex products and services including those on multiple channel sources
• Demonstrated success delivering complex, cross functional products with measurable efficiency or customer impact
• Proven ability to perform cost analysis, identify KPIs, and create financially sound strategies
• Extensive experience with Agile methodologies
• Strong understanding of banking operations and customer journeys, with experience simplifying or digitizing manual processes
• Excellent written and verbal communication skills
• Working knowledge of process mining tools (e.g., Celonis, Skan.ai) and automation tools (e.g., Power Automate, Automation Anywhere, UI Path)
• Lean Six Sigma certification (Black Belt or Green Belt), Certified Business Process Professional (CBPP), or equivalent BPM certification demonstrating expertise in process analysis, redesign, and end to end business process management

Additional Preferred Skills:

• Master's degree in Business, Finance, or in a related field
• Familiarity with agentic AI and its application in process automation and intelligent workflows

Our Benefits:

At Frost, we care about your health, your family, and your future and strive to have our benefits reflect that. This includes:

• Medical, dental, vision, long-term disability, and life insurance
• 401(k) matching
• Generous holiday and paid time off schedule
• Tuition reimbursement
• Extensive health and wellness programs, including our Employee Assistance Program
• Referral bonus program + more!

Since 1868, Frost has dedicated their expertise to provide exceptional banking, investment, and insurance services to businesses and individuals throughout Texas. Frost is one of the 50 largest U.S. banks by asset size and is a leader in banking customer satisfaction. At Frost, it's about being part of something bigger. If this sounds like you, we encourage you to apply and see what's possible at Frost.