Desktop Support Technician

Job Brief

Opening for a full-time Desktop Support Tech providing online, telephone and hands-on support diagnosing and resolving IT Tier II-level problems.

We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.

Technology is our Passion. People are our Purpose.

We know tech, but we love people. NuAxis is home to thinkers and feelers; engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it's a state of mind.

We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated Desktop Support Technician for a Full-Time position.

Job Description

The Desktop Support Technician will provide on-site client hardware and software desk-side support and remote client-side support for teleworkers, ensuring minimum user downtime.

Essential Functions:

Must possess the following skills with the ability to demonstrate, if asked:

• Working knowledge of Microsoft Windows 7, Microsoft Office Suite 2010, Internet Explorer/Google/Mozilla, Microsoft Active Directory, and third-party applications such as Adobe.
• Install and troubleshoot computers, multi-function devices, printers, and peripherals using individual experience and documented Incident models.
• Install and troubleshoot a variety of software packages within a primarily Microsoft Windows based environment with some iOS devices.
• Be able to act independently to resolve tickets, manage multiple priorities, and follow through on customer engagement.
• Provide, as needed, customer one-on-one training and assistance with account setup, data backup, recovery, and general IT services usage to support business process requirements.
• Ensure actions support documented processes and procedures to meet or exceed operational Service Level Agreements (SLA) with the business partners.
• The ability to effectively communicate, both in person or by phone, with users and technical support.
• Show initiative and act independently to resolve tickets, manage multiple priorities, and follow through on customer engagement.
• Lift and move IT equipment up to 35lbs between rooms, facilities, and vehicles.
• Client technologies - include Microsoft Windows and iOS operating systems.
• Video Teleconferencing - Initiate, maintain and closeout scheduled VTC sessions.
• Interface with government staff responsible for maintaining the VTC schedules to ensure timely service delivery.
• Troubleshoot problems and issues with the service and perform corrective actions.
• Automation lifecycle planning and technology refresh - Provide install services for desktop and laptop computers across the enterprise.
• Implement a standard methodology and provide and maintain installation standards and procedures (STIGS, images, etc.) that ensure properly configured systems; continuity of user operations; fully functional applications; and train users to successfully operate new systems and equipment.

Education:

• Associate degree in a computer related field, Bachelor's degree desired.
• CompTIA A+ or Help Desk Institute (Preferred)

Experience:

At least 2 years of desktop and computer peripheral support/troubleshooting experience.

Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!!

Our Profile:

We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed.Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More .

NuAxis is an Equal Opportunity/Affirmative Action Employer, including Vets and Disabled. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!

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