UX Researcher (Chicago Hybrid)

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that's critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department Overview
Our cross-functional Experience Design and Research team consists of Industrial Design, UI/UX, Design Research, and Human Factors practitioners who design for diverse and challenging markets. Each of these core capabilities contributes within a user-centered design process to leverage our advanced wireless communications, cloud & mobile applications, video, analytics, and artificial intelligence (AI) technologies to envision a new generation of life-changing - and life-saving - products, applications and services. We are user-focused and outcome-driven, identifying problems and creating solutions based on research and engagement with our customers.
Job Description

Our world is changing faster than ever with increasing ambiguity, and speed. We know the value of good research and design in helping our users adapt to these changing conditions, making them safer and more efficient than ever. Our primary customer base includes Public Safety, Enterprise, and Business, with products including portable and mobile communication and data devices. As a Senior UX Researcher, you will be part of a community of researchers and designers tasked with overcoming complicated user challenges, transforming them into meaningful and critical experiences. You should already have a strong foundation in qualitative and quantitative research methods and a demonstrated ability to observe users and evaluate system performance across a range of roles, tasks and environmental conditions. You will work with a small, distributed and highly collaborative team to investigate user needs, behavior and workflows, and use research insights to help envision new design solutions that demonstrate sound design practices.

***Must include portfolio, personal website, or work samples demonstrating user-centered research experience to be considered for the position***

Recent examples from Motorola:

• M500 In-Car Video System
• SVX and Assist
• Vehicle Manager System (LPR Portfolio)
• Avigilon Unity Portfolio
• Avigilon Alta Portfolio

Scope of responsibilities:

• Create test materials and rigorous test plans for the measurement of individual and team performance across a variety of public safety and commercial products and applications.
• Develop user profiles & personas, workflows & scenarios and documentation of best practices to accommodate human physical, cognitive and social constraints within appropriate environmental, cultural and organizational contexts.
• Be able to lead the research project and research readout sessions
• Contribute to the development and implementation of design concepts, providing guidance on core UI/UX considerations.
• Effectively communicate research insights through a variety of methods, from rich narrative through measurable design requirements and specifications describing user interfaces and internal structures for products.

Desired Skills/Experience:

• Demonstrated experience planning and executing short- and long-term research projects addressing complex user problems.
• Demonstrated written and verbal communication skills, including techniques to present research findings, and communication and persuasion through rich user stories.
• Evaluating Experiences with AI-Powered Features: Developing methods to assess the usability, utility, and ethical implications of AI in user-facing applications.
• Generative Research Synthesis with AI: Using AI to assist in synthesizing large volumes of research data to uncover deep insights and opportunities for AI application.
• Predictive Behavior Analysis: Understanding and interpreting AI-driven predictions about user behavior to inform proactive CX strategies.

Soft Skills:

• Exceptional interpersonal skills, demonstrating strong empathy and a passion for understanding user needs.
• Ability to collaborate effectively and work with the full range of user experience design professions as well as product management and software development.
• A rich appreciation for culture and end user work practices should complement your strong knowledge base in research and design.
• Innate ability to understand complex systems, problems and workflows and ability to see the big picture.

Technical Skills:

• Experience with prototyping tools such as Axure, Figma, InVision or Omniture, as well as editing and animation tools such as Animate, Premier, or After Effects are a plus.

Target Base Salary Range: $63,800 USD - $127,600 USD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

Note: Candidate must be in the Chicago office 1-2 days per week.

#LI-MP2
#LI-HYBRD

Basic Requirements

• Bachelors degree with 1+ years of UX Researcher experience
• OR Masters degree with 0+ years of UX Researcher experience

Travel Requirements
Under 10%
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
No

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.

We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.