Overview
Remote
Depends on Experience
Accepts corp to corp applications
Contract - W2
Contract - Independent
Job Details
Job Description:
Our client is seeking a skilled Communications Specialist to join their dynamic team. This role involves engaging directly with engineering, product, and leadership teams to manage communications during incidents effectively. The ideal candidate will be adept at navigating complex technical environments and ensuring that all communication channels are utilized effectively to escalate and de-escalate incidents as needed. This is a fully remote position, allowing you to work from an approved location.
Responsibilities:
Qualifications:
Pay Range: $30.00 - $33.00 Hourly
This is a fully remote role and can be performed from an approved location.
Our client is seeking a skilled Communications Specialist to join their dynamic team. This role involves engaging directly with engineering, product, and leadership teams to manage communications during incidents effectively. The ideal candidate will be adept at navigating complex technical environments and ensuring that all communication channels are utilized effectively to escalate and de-escalate incidents as needed. This is a fully remote position, allowing you to work from an approved location.
Responsibilities:
- Act as the primary point of contact during incidents, coordinating with technical and business stakeholders to ensure clear and structured communication.
- Monitor observability platforms such as Splunk, Service Now, JIRA, or Grafana to track and manage incidents effectively.
- Attend and contribute to postmortem and RCA (Root Cause Analysis) meetings, ensuring that all findings are thoroughly documented and followed up on.
- Translate insights from RCA into actionable engineering improvements to enhance monitoring, automation, and code optimizations.
- Develop and maintain communication protocols for incident management, ensuring all relevant stakeholders are informed before, during, and after incident resolution.
- Collaborate closely with developers, service owners, and engineering teams to prevent recurring issues and improve system reliability.
Qualifications:
- Proven experience as a Communications Specialist or similar role within a technical or engineering environment.
- Strong understanding of Webex Meetings, Webex Contact Center, Webex Calling, and AWS.
- Proficient in using incident management tools such as JIRA, PagerDuty, and ServiceNow.
- Excellent analytical skills to diagnose and resolve issues using logs, dashboards, and monitoring tools.
- Exceptional documentation skills with the ability to perform trend analysis and incident tracking.
- Strong leadership and communication skills, capable of driving results and managing complex stakeholder relationships.
- Ability to work remotely and manage time effectively in a fully distributed environment.
- Hands-on experience in incident de-escalation and escalation processes.
- Commitment to continuous improvement and learning in the areas of technology and incident management.
Pay Range: $30.00 - $33.00 Hourly
This is a fully remote role and can be performed from an approved location.
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