Overview
On Site
Hybrid
USD 55.00 per hour
Full Time
Skills
SaaS
UI
HTML
Cascading Style Sheets
JavaScript
Product Engineering
Accountability
Issue Resolution
Ideation
User Research
Usability Testing
Research
Wireframe
Prototyping
Mockups
Collaboration
Documentation
Accessibility
Brainstorming
Design Review
Analytics
Testing
Mentorship
Corporate Communications
User Experience
Agile
ServiceNow
Job Details
Date Posted: 07/24/2025
Hiring Organization: Rose International
Position Number: 486021
Industry: Financial Services
Job Title: ServiceNow User Experience (UX) Lead
Job Location: Minneapolis, MN, USA, 55402
Work Model: Hybrid
Work Model Details: 4 days in the office, 1 work from home.
Employment Type: Temp to Hire
FT/PT: Full-Time
Estimated Duration (In months): 6
Min Hourly Rate($): 55.00
Max Hourly Rate($): 65.00
Must Have Skills/Attributes: Agile, SaaS, Usability Testing, UX DESIGN
Experience Desired: UI/UX experience on ServiceNow or SaaS platform (3 yrs)
Required Minimum Education: High School Diploma or equivalent
Preferred Education: Bachelor's Degree
**C2C is not available**
Job Description
JOB ID: 1340
Education Qualifications:
HS Diploma or GED
Required Qualifications:
UI/UX experience on ServiceNow or similar SaaS platform
Preferred Qualifications:
5 Years of ServiceNow Platform and 3 Years of UI/UX on ServiceNow
UI/UX designing, creating standards and streamlining user experience across all ServiceNow modules
HTML, CSS, and JavaScript experience preferred
We are seeking a ServiceNow User Experience lead to ensure that, for our ServiceNow-based solutions, they are designed with user-centered principles. This role will champion UX best practices from ideation through deployment, working cross-functionally with product engineering and business stakeholders to deliver intuitive, accessible, and engaging ServiceNow-based experiences.
Accountable for ensuring that clear, concise requirements have been captured. Participate in testing, drive issue resolution, support the implementation check-out process, and develop all procedural documentation and manuals.
Responsibilities:
Lead the integration of UX design across the ServiceNow development lifecycle, from ideation through deployment.
Conduct & synthesize user research, interviews, surveys, and usability testing to inform design decisions.
Translate research insights into user flows, wireframes, prototypes, and mockups.
Collaborate with product managers, engineers, and designers to define requirements and ensure alignment with user needs and business goals
Develop & maintain design systems, component libraries, and documentation to support scalable, consistent user experiences.
Advocate for accessibility and inclusive design standards in all solutions
Facilitate design workshops, brainstorming sessions, and design reviews with stakeholders
Iterate on designs based on user feedback, analytics, and testing results
Mentor and support ServiceNow team members, fostering a culture of user advocacy and design excellence.
Present UX strategies, concepts, and deliverables to stakeholders, executives, and development teams.
Partner with Corporate Communications to align on corporate UX design standards.
Adhere to Agile Methodology and ServiceNow Best Practices.
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Hiring Organization: Rose International
Position Number: 486021
Industry: Financial Services
Job Title: ServiceNow User Experience (UX) Lead
Job Location: Minneapolis, MN, USA, 55402
Work Model: Hybrid
Work Model Details: 4 days in the office, 1 work from home.
Employment Type: Temp to Hire
FT/PT: Full-Time
Estimated Duration (In months): 6
Min Hourly Rate($): 55.00
Max Hourly Rate($): 65.00
Must Have Skills/Attributes: Agile, SaaS, Usability Testing, UX DESIGN
Experience Desired: UI/UX experience on ServiceNow or SaaS platform (3 yrs)
Required Minimum Education: High School Diploma or equivalent
Preferred Education: Bachelor's Degree
**C2C is not available**
Job Description
JOB ID: 1340
Education Qualifications:
HS Diploma or GED
Required Qualifications:
UI/UX experience on ServiceNow or similar SaaS platform
Preferred Qualifications:
5 Years of ServiceNow Platform and 3 Years of UI/UX on ServiceNow
UI/UX designing, creating standards and streamlining user experience across all ServiceNow modules
HTML, CSS, and JavaScript experience preferred
We are seeking a ServiceNow User Experience lead to ensure that, for our ServiceNow-based solutions, they are designed with user-centered principles. This role will champion UX best practices from ideation through deployment, working cross-functionally with product engineering and business stakeholders to deliver intuitive, accessible, and engaging ServiceNow-based experiences.
Accountable for ensuring that clear, concise requirements have been captured. Participate in testing, drive issue resolution, support the implementation check-out process, and develop all procedural documentation and manuals.
Responsibilities:
Lead the integration of UX design across the ServiceNow development lifecycle, from ideation through deployment.
Conduct & synthesize user research, interviews, surveys, and usability testing to inform design decisions.
Translate research insights into user flows, wireframes, prototypes, and mockups.
Collaborate with product managers, engineers, and designers to define requirements and ensure alignment with user needs and business goals
Develop & maintain design systems, component libraries, and documentation to support scalable, consistent user experiences.
Advocate for accessibility and inclusive design standards in all solutions
Facilitate design workshops, brainstorming sessions, and design reviews with stakeholders
Iterate on designs based on user feedback, analytics, and testing results
Mentor and support ServiceNow team members, fostering a culture of user advocacy and design excellence.
Present UX strategies, concepts, and deliverables to stakeholders, executives, and development teams.
Partner with Corporate Communications to align on corporate UX design standards.
Adhere to Agile Methodology and ServiceNow Best Practices.
- **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.