Senior AI Project Manager / Remote MST/CST Time zone

Senior AI Project Manager

Remote MST/CST Time zone

Key Responsibilities

Strong experience in AI implementation and Stakeholder management , need sometime with long-term engagement experiences .

Project Planning & Strategy

• Define project scope, objectives, deliverables, and success criteria in collaboration with stakeholders
• Develop comprehensive project plans including timelines, milestones, resource allocation, and risk mitigation strategies
• Establish project governance framework and communication protocols
• Create and maintain project documentation including charter, requirements, and specifications

Execution & Delivery

• Lead cross-functional teams including developers, QA engineers, UX/UI designers, and business analysts
• Monitor project progress against established KPIs and adjust plans as needed
• Facilitate agile ceremonies (sprint planning, daily standups, retrospectives) if using agile methodology
• Ensure quality standards and compliance requirements are met throughout the project lifecycle

Stakeholder Management

• Serve as primary point of contact for all project-related communications
• Present regular status updates to executive leadership and steering committees
• Manage stakeholder expectations and resolve conflicts
• Coordinate with call center operations, IT infrastructure, and business units

Risk & Issue Management

• Identify, assess, and mitigate project risks proactively
• Develop contingency plans for critical project components
• Track and resolve issues impacting project delivery
• Ensure business continuity during system transitions

Change Management

• Develop and execute change management strategy for call center staff
• Coordinate training programs and user adoption initiatives
• Support organizational readiness and transition planning

Technical Skills

• Proficiency in project management tools (MS Project, Jira, Service Now)
• Understanding of software development lifecycle (SDLC) and agile methodologies
• Familiarity with integration technologies and data migration processes

Core Competencies

• Leadership: Ability to motivate and guide diverse teams toward common goals
• Communication: Excellent verbal and written communication skills with technical and non-technical audiences
• Problem-Solving: Strong analytical and critical thinking abilities
• Organization: Exceptional attention to detail and ability to manage multiple priorities
• Adaptability: Comfortable working in fast-paced, dynamic environments

Key Performance Indicators

• On-time project delivery within approved budget
• Stakeholder satisfaction scores
• System uptime and performance metrics post-launch
• User adoption rates and training completion
• Risk mitigation effectiveness
• Quality of deliverables and documentation