Overview
On Site
$30 - $32
Contract - W2
Contract - 6 Month(s)
No Travel Required
Skills
Windows
Mac OSX
MS Office
Okta
Google Workplace
Ticketing System (ie: Jira
ServiceNow
etc)
Collaboration Tools
Asset Management Tools
A/V Equipment
Job Details
IT Support Technician
Work location: Sunnyvale, CA (onsite, 5 days/week)
Duration of Assignment: 6+ Months
W2 Only Position, Local Candidates Only
Interview Schedule: Telephone followed by a Video Interview
JOB DESCRIPTION:
The IT Support Technician will be responsible for addressing on-site service requests, as well as remote technical support and troubleshooting.
- Provide onsite IT support.
- Provide remote technical support for employees worldwide (primarily in North America).
- Maintain and troubleshoot AV equipment within the Sunnyvale office (TVs, cameras, speakers, microphone, etc.).
- Serve as a backup for ad-hoc support for San Francisco office.
- Troubleshoot and resolve technical issues including but not limited to: workstations, docks, network connectivity, line of business applications, password resets, software application license and access requests, and account provisioning in Google/Okta/JumpCloud, Jira/ServiceNow.
- Assists with the installation, configuration, and ongoing usability of laptop and desktop computers, peripheral equipment, and software within established standards and guidelines.
- Assist with on-site related events which will involve, but not limited to: setting up content on televisions or digital signage, moving equipment from one location to another, providing equipment to end users, etc.
- Provide full support for onboarding and offboarding workflows, ensuring adherence to established processes and a seamless experience.
- Responsible for documenting solutions to problems and developing end-user guidelines.
- Oversight and upkeep of IT asset management tools (Oomnitza).
- Assisting with IT Department projects that include computer forensic backups, IT hardware e-waste initiatives, hardware refresh initiatives, and more.
- Identify trends in IT issues and proactively address root causes.
- Ensure adherence to global and local IT processes and best practices.
- Other duties may be added as defined.
What We re Looking For:
- Minimum of 3 to 5 years of IT Support experience.
- Reliable Transportation - Training will be conducted out of the San Francisco office for the first week or two.
- Experience in the following technologies: Mac OSX, Windows, Okta, Google Workspace, Microsoft Office, Zoom, Slack.
- Familiarity with ITSM/ticketing systems (Jira, ServiceNow, etc.).
- Advanced understanding of macOS environments. (Required).
- Advanced troubleshooting for hardware, software, and networking issues.
- Strong communication skills for working with technical and non-technical employees.
- Ability to explain complex technical issues in simple terms.
- Effective time management and prioritization of workload.
- Customer service mindset with a proactive approach to user support.
- Ability to work independently and make informed decisions under pressure.
Other:
- Initial training will be conducted in San Francisco, CA.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.