Overview
Remote
$60 - $65
Contract - Independent
Contract - W2
Contract - 12 Month(s)
10% Travel
Skills
Job Details
Experience in developing and configuring business applications within the MS Dynamics 365 CE CRM landscape
Required
5
Years
Experience configuring Dynamics 365 Customer Service functionality including Omnichannel, Unified Routing, etc.
Required
3
Years
Deep understanding of Dynamics 365 CE capabilities including Dynamics 365 Customer Service, including customization, configuration and user management
Required
Strong knowledge of Contact Center applications (e.g., Telephony & IVR based solutions), self-service web portals, and native mobile applications.
Required
Adv. knowledge of Dynamics 365 CE functionalities and successful delivery of 2+ Dynamics CE implementations for high volume contact centers.
Required
Hands-on experience with integrating Dynamics 365 CE with back-office systems (e.g., ERP) and payment gateways.
Required
Familiarity with Agile development methodologies.
Required
Proficient in Microsoft Office 365 suite (Teams, Word, Excel, PowerPoint) and Microsoft ADO Testing Module.
Required
Bachelor s degree in business management or information systems.
Required
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.