Overview
On Site
Depends on Experience
Contract - W2
Contract - 12 Month(s)
Skills
Identity Management
Pick
Project Management
Regulatory Compliance
SLA
ServiceNow
Status Reports
System Security
Technical Support
Account Management
Active Directory
Communication
Documentation
Management
Training
Job Details
Job Title: Technical Specialist Account Management Job ID: 25-08860 Location: Raleigh, NC (Hybrid) Duration: 12 months of contract
Job Summary:
Seeking a Technical Specialist to lead account management activities including ticket assignment, training, queue management, and HR data reconciliation. Candidate must be able to pick up/drop off equipment onsite.
Key Responsibilities:
- Manage deactivation/leave reports and align with ServiceNow & HR systems.
- Perform queue management and daily ticket assignments.
- Train staff on account management procedures.
- Lead account administration across multiple systems (Active Directory, AvePoint, ServiceNow, etc.).
- Maintain documentation and ensure compliance with security standards.
- Provide technical support and lead projects as required.
- Prepare weekly status reports and ensure SLA/OLA adherence.
Requirements:
- Proven experience in account/access management and system security.
- Strong knowledge of ServiceNow and Microsoft AD.
- Excellent documentation, project leadership, and communication skills.
Note: Remote work allowed until further notice; candidate must be onsite for equipment pickup/return.
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