Overview
On Site
Depends on Experience
Contract - W2
Contract - Independent
Contract - 12 Month(s)
Skills
Hardware
software
desktops
laptops
Re-image devices
reinstall
configure
Windows
ITIL
ServiceNow
CompTIA A+
L2 Technical Support
Job Details
L2 Technical Support- PC Migrations
Location: Grand Rapids Michigan
Contract 12+ Months
L2 Technical Support
Provide break/fix support for desktops, laptops, and peripherals Re-image devices and reinstall/configure applications as needed
Troubleshoot Windows OS, hardware, and enterprise applications
Coordinate with third-party vendors for escalations and hardware replacements
Document issues and resolutions in the IT service management system (ServiceNow, Remedy, etc.)
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