Associate Infrastructure Engineer

• Physical capability to lift 50 pounds regularly (printers, equipment)
• Comfort working in non-standard warehouse environments (noisy, variable temperatures)

Job Summary

Responsible for developing, maintaining, and supporting technical infrastructure, hardware, and system software components for small- to mid-sized projects.

Major Tasks, Responsibilities, and Key Accountabilities

• Performs installation, configuration, maintenance, debugging and support for systems software/hardware, including implementation support for multiple infrastructure platforms on mid-sized and smaller projects.
• Tunes platforms to ensure expected availability and performance levels are achieved. Performs root cause analyses for service interruption recoveries. Creates preventative measures and presents to management.
• Identifies and tests processes for automation. Performs configuration prior to the quality assurance process.
• Develops expert knowledge of industry best practices and uses that knowledge to provide technical support to project team members.
• Provides 24/7 on-call support for assigned systems, including investigating and troubleshooting problems.
• Discusses issues with users and translates issues to determine appropriate technical solutions.

Nature and Scope

• Demonstrates skill in data analysis techniques by resolving missing/incomplete information and inconsistencies/anomalies in more complex research/data.
• Nature of work requires increasing independence; receives guidance only on unusual, complex problems or issues. Work review typically involves periodic review of output by a supervisor and/or direct customers of the process.
• May provide general guidance/direction to or train junior level support or professional personnel.

Work Environment

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
• Most of the time is spent sitting or standing in the same location and/or there may be a need to stoop regularly or move/lift light material or equipment (typically less than 8 pounds).
• Typically requires overnight travel less than 10% of the time.

Education and Experience

• Typically requires BS/BA in a related discipline. Generally 2-5 years of experience in a related field OR MS/MA and generally 2-4 years of experience in a related field. Certification is required in some areas.

Our Goals for Diversity, Equity, and Inclusion

We are committed to creating a culture that promotes equity, respect, and advocacy for every HD Supply associate. We value the diversity of our people.

Equal Employment Opportunity

HD Supply is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.