Deputy IT Operations Supervisor

Req ID: 38175

Summary

Deputy IT Operations Supervisor

Melbourne, FL

Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer's core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level!

Astraeus Operations (AO) is an SBA-certified 8(a) Small Disadvantaged Business (SBD) subsidiary of the Chenega Corporation, an Alaska Native Corporation (ANC). We are a small business with large business capabilities due to our shared-services Program Management Office (PMO) structure. Through our ISO 9001:2015 certification, we can accomplish the full range of contract services including financial, human capital, recruiting, procurement, security, and technical resources to achieve contract mission requirements. As a result, our ' small business - big capability' dynamic benefits our clients through consistent communications and straight-lined workflows, ensuring our accountability to our clients for successful mission fulfillment.

In plain terms, our clients gain a team that's on the same page to achieve and support the client's mission. We vigorously respond to clients' requests without additional costs, delays, or inefficiencies that are often experienced with larger, more cumbersome organizations. AO is eligible for sole source, direct awards up to $100M for DOD and up to $25M for other federal agencies, without J&A. Astraeus is the easy button for a client wishing to take advantage of the rapid, agile, and flexible sole source procurement option. Combined with the shared PMO services, Astraeus offers highly competitive labor rates to fulfill day-to-day contract operations.

The Deputy IT Operations Supervisor will be part of a dynamic team that provides IT support, maintenance, operations, logistics, and engineering services to help ensure the secure, reliable, and uninterrupted availability of INL/A Management Information Systems. This role, in coordination with the IT Operations Supervisor, will lead IT operations to support the Department of State, Bureau of International Narcotics and Law Enforcement Affairs Office of Aviation (INL/A) in support of their missions to sustain the national security and economic interests of our nation.

Responsibilities

• Develop and refine the overall IT Operations strategy, ensuring alignment with customer mission and objectives.
• Leverage experience deploying enterprise-level solutions (e.g., Microsoft Office 365, Azure, AWS, AI) to identify emerging technologies and trends, assessing their potential impact on mission success.
• Lead the development and execution of strategic IT initiatives, drawing upon a successful track record of managing projects from inception to launch.
• Provide leadership on IT best practices, industry standards, and regulatory compliance within the customer context.
• Supervise and recruit teams of technical professionals, leveraging experience leading administrators, analysts, engineers, and other technical personnel.
• Provide training and education services to staff to enhance their technical skills and knowledge, drawing on experience developing and conducting training programs for military personnel.
• Evaluate current staff and staffing vacancies while working with recruiting to ensure the program has the resources needed to perform the Statement of Work.
• Oversee and manage the day-to-day IT operations, ensuring monitoring and maintenance of all IT infrastructures, leveraging experience in sustaining and maintaining network infrastructure for critical missions.
• Act as the primary point of contact for escalated IT issues, providing guidance and direction to resolve problems quickly and effectively, drawing on experience managing network operations centers and ensuring high network availability.
• Collaborate with IT team leads (engineering, product, operations, SRE) to ensure seamless coordination and efficient delivery of services, building on past success in leading cross-functional teams.
• Collaborate with other governance and support teams (project management, change management, asset management, service desk, NOSC) to coordinate overarching initiatives within the program.
• Monitor IT performance metrics, identify areas for improvement, and implement corrective actions, utilizing a data-driven approach honed through experience in network monitoring and reporting.
• Ensure adherence to IT policies, procedures, standards, and Department of State regulations across the organization, drawing upon experience with COMSEC and IA processes.
• Maintain and expand a comprehensive system hardware and software configuration database/library of all supporting documentation.
• Coordinate appropriate downtime activities with the government customer for authorization and with internal and external consumers to minimize impact to mission.
• Deliver satisfactory performance metrics of key deliverables and performance objectives by developing measurable prerequisites and internal measurements to anticipate outcomes on a weekly basis.
• Perform all duties of the IT Operations Supervisor in their absence.
• Travel may be required for special projects. (CONUS, OCONUS)
• Other duties as assigned.

Qualifications

• High school diploma or GED equivalent
• 3+ years managing IT Operations, operations center environments, or similar operations environments.
• 10+ years' experience in a technical/computer-related capacity.
• ITIL/ITSM certification is preferred
• Security+, CySA+, CND, or CCNA-Security certification is highly desired.
• Secret Clearance required

Knowledge, Skills and Abilities:

• Proven successful project management experience.
• Experience with ITSM principles and methodologies.
• Experience using ITSM and ticketing tools.
• Experience with Windows, AWS, Azure, and other data platforms.
• Ability to prepare and deliver performance feedback to assigned staff in a timely, consistent manner.
• Ability to coordinate the resolution of customer-impacting events and lead root cause analysis investigations.
• Possess excellent client service skills.
• Excellent interpersonal, oral, and written communication skills.

How you'll grow

At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there's always room to learn.

We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers.

Benefits

At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits.

Learn more about what working at Chenega MIOS can mean for you.

Chenega MIOS's culture

Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives.

Corporate citizenship

Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.

Learn more about Chenega's impact on the world.

Chenega MIOS News- ;br>
Tips from your Talent Acquisition Team

We want job seekers exploring opportunities at Chenega MIOS to feel prepared and confident. To help you with your research, we suggest you review the following links:

Chenega MIOS web site - ;br>
Glassdoor - _IE369514.11,23.htm

LinkedIn - ;br>
Facebook - ;br>
#Astraeus Operations

Chenega Corporation and family of companies is an EOE.

Equal Opportunity Employer/Veterans/Disabled

Native preference under PL 93-638.

We participate in the E-Verify Employment Verification Program