Overview
On Site
USD 32.00 per hour
Full Time
Skills
A+
VoIP
Microsoft Windows
OS X
IOS Development
Microsoft Office
Microsoft Excel
Microsoft PowerPoint
Microsoft Outlook
ITIL
Telephone Exchange
Customer Service
Modeling
Laptop
Tablet
Audiovisual
Video
Distribution
Educational Technology
Inventory
Recovery
Network
Demonstrations
Computer Hardware
Collaboration
Technical Support
IT Service Management
Management
Communication
Job Details
Date Posted: 06/06/2025
Hiring Organization: Rose International
Position Number: 483806
Industry: Government/Staffing
Job Title: Technical Support
Job Location: Detroit, MI, USA, 48202
Work Model: Onsite
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 4
Min Hourly Rate($): 32.00
Max Hourly Rate($): 34.00
Must Have Skills/Attributes: Communications, Microsoft Office, SharePoint, Technical Support, Troubleshooting, VOIP
Experience Desired: Knowledge of ITIL Foundations a plus (3 yrs)
Required Minimum Education: High School Diploma or equivalent
Preferred Education: Associate's Degree
Required Certifications/Licenses: A+ Certification preferred
Job Description
***Only qualified Technical Support Consultant located in the Detroit, MI, area to be considered due to the position requiring an onsite presence***
REQUIRED EDUCATION:
Some College
PREFERRED CERTIFICATIONS:
A+ Certification
REQUIRED SKILLS & YEARS OF EXPERIENCE:
Minimum of three (3) years of desktop/computer support experience
Prior experience with VoIP, audiovisual equipment setup and operation
Proven technical ability to troubleshoot and perform routine maintenance on computers and peripheral equipment, including Windows, MacOS, and iOS systems
Proficiency with Microsoft Office 365/Suite products such as Word, Excel, PowerPoint, Outlook, Teams and SharePoint
Good communication skills - interpersonal, written and verbal
Ability to manage multiple priorities and meet deadlines in a challenging work environment
Ability to communicate technical information to teachers, students, staff, and community stakeholders in a clear and concise manner
Knowledge of ITIL Foundations a plus
Ability to perform physical tasks such as lifting and moving up to 50 pounds
Must have reliable transportation for frequent travel between client location and the central office location
ABOUT THE ROLE/ BACKGROUND:
The Client is looking for talented people who are passionate about transforming Agency and making a significant difference in the lives of clients/agencies students, parents, principals, teachers, and central office employees.
POSITION ESSENTIAL FUNCTIONS/ RESPONSIBILITIES:
Provide comprehensive wraparound technical services for hardware and software supported by the client/agency
Demonstrate professionalism, courtesy, and empathy through customer service while working with all stakeholders exemplifying and modeling the core values of the client
Identify, diagnose, troubleshoot and resolve technical issues for desktops, laptops and tablets to increase reliability and access to equipment
Provide setup, service and maintenance of audio/video technology; including but not limited to microphones, digital projectors, classroom audio, interactive whiteboards, video distribution equipment and other educational technology.
Assist with new technology deployment and the asset inventory, recovery and recycling process
Assist with multifunction device deployment and installation, ensuring equipment is connected to the network and all users are able to access and print to appropriate multifunction devices
Provide hands-on demonstrations of agency hardware and software solutions to support end-users
Collaborate with other teams to ensure coordination and timely completion of projects/tasks, assist with special projects, and resolve escalated incidents or service requests
Provide technical support for client events such as board meetings, community workshops or expos, including periodic weekend and evening events
Leverage the Agency IT service management (ITSM) platform to manage and prioritize service requests and projects, document details of diagnoses, recommendations and resolutions for work completed, request appropriate escalation, and communication
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Hiring Organization: Rose International
Position Number: 483806
Industry: Government/Staffing
Job Title: Technical Support
Job Location: Detroit, MI, USA, 48202
Work Model: Onsite
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 4
Min Hourly Rate($): 32.00
Max Hourly Rate($): 34.00
Must Have Skills/Attributes: Communications, Microsoft Office, SharePoint, Technical Support, Troubleshooting, VOIP
Experience Desired: Knowledge of ITIL Foundations a plus (3 yrs)
Required Minimum Education: High School Diploma or equivalent
Preferred Education: Associate's Degree
Required Certifications/Licenses: A+ Certification preferred
Job Description
***Only qualified Technical Support Consultant located in the Detroit, MI, area to be considered due to the position requiring an onsite presence***
REQUIRED EDUCATION:
Some College
PREFERRED CERTIFICATIONS:
A+ Certification
REQUIRED SKILLS & YEARS OF EXPERIENCE:
Minimum of three (3) years of desktop/computer support experience
Prior experience with VoIP, audiovisual equipment setup and operation
Proven technical ability to troubleshoot and perform routine maintenance on computers and peripheral equipment, including Windows, MacOS, and iOS systems
Proficiency with Microsoft Office 365/Suite products such as Word, Excel, PowerPoint, Outlook, Teams and SharePoint
Good communication skills - interpersonal, written and verbal
Ability to manage multiple priorities and meet deadlines in a challenging work environment
Ability to communicate technical information to teachers, students, staff, and community stakeholders in a clear and concise manner
Knowledge of ITIL Foundations a plus
Ability to perform physical tasks such as lifting and moving up to 50 pounds
Must have reliable transportation for frequent travel between client location and the central office location
ABOUT THE ROLE/ BACKGROUND:
The Client is looking for talented people who are passionate about transforming Agency and making a significant difference in the lives of clients/agencies students, parents, principals, teachers, and central office employees.
POSITION ESSENTIAL FUNCTIONS/ RESPONSIBILITIES:
Provide comprehensive wraparound technical services for hardware and software supported by the client/agency
Demonstrate professionalism, courtesy, and empathy through customer service while working with all stakeholders exemplifying and modeling the core values of the client
Identify, diagnose, troubleshoot and resolve technical issues for desktops, laptops and tablets to increase reliability and access to equipment
Provide setup, service and maintenance of audio/video technology; including but not limited to microphones, digital projectors, classroom audio, interactive whiteboards, video distribution equipment and other educational technology.
Assist with new technology deployment and the asset inventory, recovery and recycling process
Assist with multifunction device deployment and installation, ensuring equipment is connected to the network and all users are able to access and print to appropriate multifunction devices
Provide hands-on demonstrations of agency hardware and software solutions to support end-users
Collaborate with other teams to ensure coordination and timely completion of projects/tasks, assist with special projects, and resolve escalated incidents or service requests
Provide technical support for client events such as board meetings, community workshops or expos, including periodic weekend and evening events
Leverage the Agency IT service management (ITSM) platform to manage and prioritize service requests and projects, document details of diagnoses, recommendations and resolutions for work completed, request appropriate escalation, and communication
- **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.