IT Support Technician

Job Title: IT Support Specialist
Location: Cleveland and Akron, OH
Job Type: 3-Month Contract / Onsite
TEKsystems is hiring on behalf of a healthcare client seeking a dedicated IT Support Specialist to oversee end-user technology support across their Cleveland and Akron locations. This role is essential in maintaining smooth IT operations and ensuring users have access to the tools and resources needed to perform their roles effectively.
Responsibilities

• Provide hands-on technical support for desktops, laptops, peripherals, and software
• Create and manage user accounts, passwords, and group policies within Active Directory
• Rebuild and troubleshoot .OST/.PST files in Outlook
• Remotely access and resolve end-user incidents across a range of devices
• Perform break/fix tasks on hardware including desktops, laptops, monitors, and accessories
• Build and reimage computers according to organizational standards
• Provide basic end-user training and education when necessary
• Document resolutions and maintain clear records of support activities
• Act as the primary point of contact for IT incidents at both assigned locations
• Collaborate with remote IT teams to escalate and resolve complex issues

Required Skills & Experience

• Strong expertise in Active Directory and Outlook configuration and troubleshooting
• Experience remoting into devices to resolve technical incidents
• Proven background in hardware diagnostics and repairs
• Familiarity with Windows environments and ticketing systems
• Ability to work independently as the on-site IT resource

Preferred Skills

• Exposure to phone support, imaging systems, and enterprise support platforms
• Previous healthcare or clinical IT support experience
• Strong customer service focus and problem-solving mindset

Work Environment

• This position is onsite, supporting two locations
• Minimal supervision with remote team backup

Opportunity Highlights

• Be the on-site lead technician supporting multiple clinic locations
• Gain hands-on experience in a dynamic healthcare IT environment
• Join a growing organization expanding across the East Coast
• Contract role with long-term stability and impact

Pay and Benefits
The pay range for this position is $26.00 - $30.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Cleveland,OH.
Application Deadline
This position is anticipated to close on Jul 24, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.