Desktop Support Technician

Overview:

We are seeking a proactive and customer-focused Tier 1 Desktop Support Technician to provide first-level technical assistance to end users. This role is responsible for troubleshooting hardware, software, and network issues, ensuring minimal downtime and optimal user experience.

Key Responsibilities:

• Respond to and resolve Level 1 support tickets via phone, email, and in-person within established SLAs.
• Diagnose and troubleshoot desktop, laptop, and peripheral issues (printers, scanners, monitors).
• Install, configure, and update operating systems, applications, and security patches.
• Assist with imaging and deployment of Windows-based devices using approved tools.
• Provide basic network connectivity support (Wi-Fi, VPN, IP configuration).
• Document all incidents, resolutions, and processes in the ticketing system.
• Escalate complex issues to Tier 2/3 support teams when necessary.
• Deliver excellent customer service and clear communication to non-technical users.

Qualifications:

• 1-2 years of experience in IT support or related field.
• Strong knowledge of Windows OS and common business applications (Microsoft 365).
• Familiarity with imaging tools (SCCM, MDT) and remote support platforms.
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
• Excellent problem-solving skills and attention to detail.
• Strong interpersonal and communication skills.

Preferred Skills:

• Experience with Active Directory account management.
• Knowledge of ITIL practices and ticketing systems (ServiceNow, Zendesk).
• Customer service experience in a fast-paced environment.

Job Type & Location
This is a Contract position based out of Buffalo, NY.
Pay and Benefits
The pay range for this position is $22.00 - $22.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Buffalo,NY.
Application Deadline
This position is anticipated to close on Jan 3, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.