Telecom Technical Support Analyst

Overview

On Site
Depends on Experience
Contract - W2
Contract - Independent
Contract - 12 Month(s)
No Travel Required

Skills

Telecom Technical Support

Job Details

Job Title : Telecom Technical Support Analyst

Location : King of Prussia, Pennsylvania (Onsite)

Duration : 12+ months

Job Description:

  • Support Unified Communications (UC) tools such as Microsoft Teams, Zoom, Cisco WebEx, or Avaya systems.
  • Lead and manage day-to-day telecom support operations for enterprise voice systems (PBX, VoIP, SIP, analog/digital lines).
  • Coordinate with network and infrastructure teams for cross-functional troubleshooting and changes.
  • Monitor telecom systems, manage incidents, perform root cause analysis, and drive resolution.
  • Handle provisioning, configuration, and decommissioning of telecom circuits and devices.
  • Manage vendor relationships for telecom service providers, escalate issues, and track SLAs.
  • Maintain telecom documentation, inventories, and topology diagrams.
  • Provide L2/L3 support for hardware (routers, switches, telecom gateways) and software issues.
  • Work with IT and security teams to ensure telecom infrastructure meets compliance and security standards.
  • Participate in audits, DR drills, and capacity planning activities.

Required Skills:

  • Strong expertise in managing telecom hardware: Cisco, Avaya, Nortel, or similar platforms.
  • Experience with VoIP, SIP trunks, PRI lines, and telecom call flow diagnostics.
  • Familiarity with ticketing systems (ServiceNow, Remedy) and change management processes.
  • Basic networking knowledge (LAN/WAN, IP addressing, DHCP, DNS).
  • Experience with telecom monitoring tools and protocols.
  • Strong analytical, communication, and leadership skills.
  • ITIL Foundation certification preferred.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.