Overview
On Site
Depends on Experience
Contract - W2
Contract - Independent
Contract - 12 Month(s)
No Travel Required
Skills
Telecom Technical Support
Job Details
Job Title : Telecom Technical Support Analyst
Location : King of Prussia, Pennsylvania (Onsite)
Duration : 12+ months
Job Description:
- Support Unified Communications (UC) tools such as Microsoft Teams, Zoom, Cisco WebEx, or Avaya systems.
- Lead and manage day-to-day telecom support operations for enterprise voice systems (PBX, VoIP, SIP, analog/digital lines).
- Coordinate with network and infrastructure teams for cross-functional troubleshooting and changes.
- Monitor telecom systems, manage incidents, perform root cause analysis, and drive resolution.
- Handle provisioning, configuration, and decommissioning of telecom circuits and devices.
- Manage vendor relationships for telecom service providers, escalate issues, and track SLAs.
- Maintain telecom documentation, inventories, and topology diagrams.
- Provide L2/L3 support for hardware (routers, switches, telecom gateways) and software issues.
- Work with IT and security teams to ensure telecom infrastructure meets compliance and security standards.
- Participate in audits, DR drills, and capacity planning activities.
Required Skills:
- Strong expertise in managing telecom hardware: Cisco, Avaya, Nortel, or similar platforms.
- Experience with VoIP, SIP trunks, PRI lines, and telecom call flow diagnostics.
- Familiarity with ticketing systems (ServiceNow, Remedy) and change management processes.
- Basic networking knowledge (LAN/WAN, IP addressing, DHCP, DNS).
- Experience with telecom monitoring tools and protocols.
- Strong analytical, communication, and leadership skills.
- ITIL Foundation certification preferred.
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