Overview
On Site
Compensation information provided in the description
Full Time
Skills
Technical Support
Training
Biometrics
Server Administration
Hardware Support
Customer Support
Microsoft Excel
Communication
Problem Solving
Conflict Resolution
Switches
Cabling
CAT6
Life Insurance
Business Transformation
Law
Job Details
Description
Our customer is looking for a site admin. Perform daily functions of operating and maintaining an Inmate Telephone System at the facility. Monitors all systems provided by Pay-Tel for daily performance and reports to Technical Support. Burning of CDs of inmate recordings or records for 3rd parties when required. Monitoring all calling types and voice biometric systems where required. Replaces or performs minor repairs on the inmate telephone system and/or phones. Makes sure correct informational signage is properly maintained. Performs quarterly operational checks on inmate telephones. Manages/reports all types of alerts to facility and Pay-Tel Technical Support. Replies to inmate complaints thru the facilities grievance system process. Provides initial and ongoing training on Pay Tel's inmate telephone system, all calling types and voice biometrics to new facility staff, including staff at remote sites. Maintain professional working relationship with facility personal at all times.
Skills
Troubleshooting, Support, Hardware support, customer support, Server support
Top Skills Details
Troubleshooting,Support,Hardware support,customer support
Additional Skills & Qualifications
Basic proficiency in computer skills, including Microsoft Office, Excel, and Word; excellent verbal and written communication skills. Strong initiative and problem-solving skills; basic to intermediate tool knowledge including drills (hammer drills, impact drills, drill bits, etc.), screw drivers, nut drivers, use of ladder, scissor lift, single man lift, amp tool, etc. Basic to intermediate knowledge of relay switches, running wire, cabling, color code knowledge of Cat6 Wire, rack equipment, server equipment.
Experience Level
Intermediate Level
Pay and Benefits
The pay range for this position is $50000.00 - $53000.00/yr.
- 11 Paid Holidays per year, 1 paid day off during the employee's birth month (day chosen by employee).
- 24 Paid hours for volunteering
- 401k - Company match is 50% of employee contributions up to 6% of salary. Fully vested after 3 years
- Pay Tel is a 100% employee-owned company under an Employee Stock
- Tuition Reimbursement
- Pay Tel covers over 70% of the premium for employee AND dependent medical coverage costs, including a Health Reimbursement Account (HRA) for up to$4,000 towards the deductible. Pay Tel pays 100% of the premium for disability coverages and term life insurance.
- Ownership Plan (ESOP). An ESOP is a retirement benefit plan in which employees
have a unique opportunity to influence the value of their retirement, at no cost
to them
Workplace Type
This is a fully onsite position in Savannah,GA.
Application Deadline
This position is anticipated to close on May 16, 2025.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Our customer is looking for a site admin. Perform daily functions of operating and maintaining an Inmate Telephone System at the facility. Monitors all systems provided by Pay-Tel for daily performance and reports to Technical Support. Burning of CDs of inmate recordings or records for 3rd parties when required. Monitoring all calling types and voice biometric systems where required. Replaces or performs minor repairs on the inmate telephone system and/or phones. Makes sure correct informational signage is properly maintained. Performs quarterly operational checks on inmate telephones. Manages/reports all types of alerts to facility and Pay-Tel Technical Support. Replies to inmate complaints thru the facilities grievance system process. Provides initial and ongoing training on Pay Tel's inmate telephone system, all calling types and voice biometrics to new facility staff, including staff at remote sites. Maintain professional working relationship with facility personal at all times.
Skills
Troubleshooting, Support, Hardware support, customer support, Server support
Top Skills Details
Troubleshooting,Support,Hardware support,customer support
Additional Skills & Qualifications
Basic proficiency in computer skills, including Microsoft Office, Excel, and Word; excellent verbal and written communication skills. Strong initiative and problem-solving skills; basic to intermediate tool knowledge including drills (hammer drills, impact drills, drill bits, etc.), screw drivers, nut drivers, use of ladder, scissor lift, single man lift, amp tool, etc. Basic to intermediate knowledge of relay switches, running wire, cabling, color code knowledge of Cat6 Wire, rack equipment, server equipment.
Experience Level
Intermediate Level
Pay and Benefits
The pay range for this position is $50000.00 - $53000.00/yr.
- 11 Paid Holidays per year, 1 paid day off during the employee's birth month (day chosen by employee).
- 24 Paid hours for volunteering
- 401k - Company match is 50% of employee contributions up to 6% of salary. Fully vested after 3 years
- Pay Tel is a 100% employee-owned company under an Employee Stock
- Tuition Reimbursement
- Pay Tel covers over 70% of the premium for employee AND dependent medical coverage costs, including a Health Reimbursement Account (HRA) for up to$4,000 towards the deductible. Pay Tel pays 100% of the premium for disability coverages and term life insurance.
- Ownership Plan (ESOP). An ESOP is a retirement benefit plan in which employees
have a unique opportunity to influence the value of their retirement, at no cost
to them
Workplace Type
This is a fully onsite position in Savannah,GA.
Application Deadline
This position is anticipated to close on May 16, 2025.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.