PC/Printer Field Technician

RESPONSIBILITIES:
Kforce is immediately adding a full-time PC/Printer Field Technician in support of our nationally recognized, Consumer and Commercial Electronic R&D client in Johnson City, TN. The candidate must reside within 15 minutes of Johnson City. This position will support all customers in the Johnson City area (approximately a 100-mile radius) and a reliable personal auto is required (mileage will be reimbursed).

Summary:
This customer facing field break/fix position provides a wide range of hardware support and related services. Supported products will be heavily focused on the hardware repair of print devices (DesignJet, A3, LaserJet) and is a required skillset. Strong candidates will also have a skillset in Personal Systems (Laptop, Desktop, POS, Workstation). A fast paced, constantly changing environment that requires positive approaches and demonstrated success at handling multiple stressors. Candidates must be self-controlled, resourceful, and determined for success.

This is a team-based group of self-starting, technical/mechanical delivery professionals. This ever-changing environment presents each team member with various daily events that educate customers about the technology, manage critical service events, and interact with multiple levels of both the company and customer management/teams. These teams are responsible for completely satisfied customers and helping to grow the business in a profitable manner and within budget. It is imperative that the candidate understands the financial aspects and business impact of what they deliver, how and why. Typical types of reactive, on customer site, service events include, but are not limited to: hardware repair, hardware configuration, installations, and working with escalation personal performing and assisting in technical action plans to remediate technology issues.

REQUIREMENTS:
* Experience and ability to troubleshoot various hardware problems logically and systemically on print devices (DesignJet, A3, LaserJet)
* Strong candidates will also have a skillset in Personal Systems (Laptop, Desktop, POS, Workstation)
* May also involve third party software
* Onsite customer facing experience
* Strong mechanical aptitude, working with tools and various alignment apparatus
* Alignment with customer's business needs while maintaining contractual commitments
* Able to balance and prioritize multiple activities and issues
* Successful cause and effect understanding of financial perspectives on the business
* Strong interpersonal verbal/written skills, especially in person while on a customer site; This is critical to relationship building and customer satisfaction
* Attention to detail and commitment to administrative responsibilities
* Exercise solid business-based decision making skills, taking appropriate risk to insure that both the company's and the customer's business need are met
* Independent thinking while adhering to standard technological, mechanical, and business procedures
* Industry and product knowledge that provides solid technology solutions and options to the customer
* Ability to evaluate a technical situation while managing the operational challenges quickly and accurately
* Working independently and able to re-prioritize tasks/events/commitments quickly based on contract, customer, and business situations
* Highly skilled at prioritization, planning, working independently all within policies and business standards
* Demonstrated technical/mechanical aptitude for learning new technology
* Availability to work both scheduled and unscheduled overtime (~10%)
* Ability on rare occasion to participate in assigned work during non-traditional workdays, and holidays

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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