SYSTEMS TECHNICIAN I - SERVICE DESK

Overview

On Site
Depends on Experience
Contract - W2
Contract - 12 Month(s)

Skills

Systems Technician
Service Desk
Computer Troubleshooting
Computer Hardware
CompTIA
Network+
SAP BASIS
Reporting
Repair
Telecommunications
Incident Management
Microsoft
Network

Job Details

SYSTEMS TECHNICIAN I - SERVICE DESK

LOCATION: Tulsa, OK

W2 Contract

ESSENTIAL TASKS:

Provides technical support to end users via the telephone or from a remote location, serving as single point of contact (SPOC) for routine technology-related problems

Identifies, evaluates, researches and resolves and/or refers technical computing hardware and software issues, network and other telecommunications systems issues, documenting, tracking and monitoring problems to ensure prioritization resolution

Monitors, identifies and escalates critical problems and system outages requiring urgent attention

Sets up end user access to low and medium security hardware systems and software applications

Performs routine Service Desk incident management system software administration duties

Manages trouble calls and work flows, utilizing monitoring applications to track and resolve problems with various remote control tools

Documents problems, assignments, status and resolutions in Service Desk incident management system

Assignment of requests, incidents or problems requiring second and third-tier support

Acts as liaison between end users, technical support personnel and vendors for IT purchasing concerns, technical information, maintenance and repair service needs until problem resolved

Utilizes and may revise written procedures and various documentation techniques

Must report to work on a regular and timely basis

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential tasks.

QUALIFICATIONS:

Training and Experience: Must meet the following criteria or an equivalent combination of training and experience per Personnel Policies and Procedures, Section 100:

1. (a) Graduation from high school or possession of a General Educational Development Certificate (GED);

and,

(b) Two (2) years experience relevant to the essential tasks list in this job description, computer troubleshooting preferred;

or,

2. (a) Graduation from high school or possession of a General Education Development (GED) certificate;

and

(b) One (1) years experience relevant to the essential tasks list in this job description;

and,

(c) Possession of a current industry accepted certification in one (1) of the following:

1) CompTIA A+; or

2) CompTIA IT Fundamentals: or

3) CompTIA Network+; or

4) and current Microsoft certification

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.