Salesforce Developer

Description

A large academic institution is seeking a skilled and strategic Salesforce Developer with expertise in Service Cloud to support and expand its existing Salesforce platform. This role will play a key part in optimizing Service Cloud features such as agent support, generic agent deployment, research documentation, and intelligent search functionalities.

This developer will also contribute to a broader initiative to implement and standardize Salesforce usage across multiple organizations within the institution, offering technical leadership and support during this expansion.

Key Responsibilities:

• Further develop and enhance the existing Salesforce Service Cloud implementation with a focus on:
• Agent setup and optimization
• Deployment of generic agents
• Research documentation integration and workflows
• Intelligent and federated search functionalities
• Collaborate with stakeholders across departments to align development with institutional needs
• Serve as a subject matter expert for Service Cloud capabilities and best practices in a higher education environment
• Develop custom Salesforce components (Apex classes, Lightning components, Flows, Visualforce, etc.) and integrate third-party tools where appropriate
• Maintain platform scalability, security, and compliance across multi-organization use
• Support user adoption through documentation, training, and troubleshooting
• Partner with cross-functional teams to support reporting, analytics, and user feedback loops

Requirements

Qualifications:

Required:

• 5+ years of Salesforce development experience, with a primary focus on Service Cloud
• Proven experience with agent deployment, intelligent search tools, and documentation systems within Salesforce
• Strong understanding of Salesforce architecture, security model, and governor limits
• Experience with Lightning Web Components, Apex, Flows, and APIs
• Ability to work across departments and collaborate in a complex, multi-stakeholder academic environment
• Experience supporting Salesforce in higher education, public sector, or research-focused institutions

Preferred:

• Salesforce certifications, such as Service Cloud Consultant or Platform Developer I/II
• Experience working with multi-org environments or large-scale Salesforce rollouts
• Familiarity with tools like Einstein Search, Knowledge Articles, or third-party support platforms
• Background in or understanding of academic research administration or student services

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.