Overview
On Site
USD 27.71 - 32.09 per hour
Full Time
Skills
User Experience
Technical Support
Servers
Database
Documentation
Research
Testing
User Guides
Web Portals
Application Support
Attention To Detail
SQL
Microsoft SSRS
Database Administration
Reporting
Analytical Skill
Communication
Training
Software Testing
Performance Tuning
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
We are looking for a skilled Application Support Specialist to join our team in Savannah, Georgia. This contract-to-permanent position focuses on providing technical assistance and guidance to users, ensuring seamless software operations and optimized application performance. The role requires someone who is adept at troubleshooting, maintaining systems, and delivering valuable training resources to enhance user experience.
Responsibilities:
Provide comprehensive technical support for software applications and systems to internal users across various departments.
Diagnose and resolve escalated issues related to servers, databases, and mission-critical systems.
Maintain detailed documentation of issues, resolutions, and system performance for future reference.
Research and analyze software products, assisting with customizations to meet organizational needs.
Facilitate testing and validation of new and existing applications to ensure functionality and reliability.
Perform installations, configurations, and desktop-level fixes to address user concerns.
Communicate application updates, issues, and resolutions effectively to stakeholders.
Apply software patches and updates to maintain optimal performance and security.
Design and conduct training sessions and develop user guides to improve software utilization.
Publish updates, FAQs, and other instructional content on the organization's knowledge portal.
Requirements
Proven experience in application support and troubleshooting within a detail-oriented environment.
Proficiency in SQL and familiarity with SSRS for database management and reporting.
Strong analytical skills with the ability to evaluate software products and implement customizations.
Excellent communication skills to effectively interact with users and stakeholders.
Ability to create and deliver training resources tailored to user needs.
Experience in documenting technical issues and solutions systematically.
Knowledge of software testing processes and performance optimization techniques.
Capability to work independently and collaboratively within a team setting.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are looking for a skilled Application Support Specialist to join our team in Savannah, Georgia. This contract-to-permanent position focuses on providing technical assistance and guidance to users, ensuring seamless software operations and optimized application performance. The role requires someone who is adept at troubleshooting, maintaining systems, and delivering valuable training resources to enhance user experience.
Responsibilities:
Provide comprehensive technical support for software applications and systems to internal users across various departments.
Diagnose and resolve escalated issues related to servers, databases, and mission-critical systems.
Maintain detailed documentation of issues, resolutions, and system performance for future reference.
Research and analyze software products, assisting with customizations to meet organizational needs.
Facilitate testing and validation of new and existing applications to ensure functionality and reliability.
Perform installations, configurations, and desktop-level fixes to address user concerns.
Communicate application updates, issues, and resolutions effectively to stakeholders.
Apply software patches and updates to maintain optimal performance and security.
Design and conduct training sessions and develop user guides to improve software utilization.
Publish updates, FAQs, and other instructional content on the organization's knowledge portal.
Requirements
Proven experience in application support and troubleshooting within a detail-oriented environment.
Proficiency in SQL and familiarity with SSRS for database management and reporting.
Strong analytical skills with the ability to evaluate software products and implement customizations.
Excellent communication skills to effectively interact with users and stakeholders.
Ability to create and deliver training resources tailored to user needs.
Experience in documenting technical issues and solutions systematically.
Knowledge of software testing processes and performance optimization techniques.
Capability to work independently and collaboratively within a team setting.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.