Overview
Accepts corp to corp applications
Contract - W2
Contract - Independent
Contract - 12 month(s)
Skills
Desktop Support
Helpdesk
Job Details
Helpdesk Support
Location is Remote (EST working hours)
JD:
a. Excellent verbal and written skills for helpdesk voice and non-voice interactions
b. Excellent empathetic and efficient customer service skills over voice and non-voice lines
c. supporting incoming call and chats for registration/logon, navigation questions, and technical issues on Elevance websites and Mobile APPs
d. incident reporting and tracking
e. Proficient with web browser and mobile devices
f. Ability to troubleshoot cache/cookies related issues and understanding of private/incognito window
g. Proficient with MS Office Suite
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