Overview
On Site
USD 75,000.00 - 80,000.00 per year
Full Time
Skills
Technical Support
Attention To Detail
Collaboration
System Administration
Documentation
Emerging Technologies
Remote Support
Computer Hardware
Active Directory
Management
Microsoft Windows
Operating Systems
Disk Imaging
Problem Solving
Conflict Resolution
Communication
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
We are looking for a skilled Desktop Support Analyst to join our team in Taunton, Massachusetts. In this role, you will provide Level 2 technical support, ensuring seamless operation of desktop systems and related technology. This position requires a proactive approach to troubleshooting and resolving technical issues while delivering excellent service to end-users.
Responsibilities:
Diagnose and resolve complex desktop-related technical issues, providing Level 2 support.
Manage Active Directory accounts, including creating, modifying, and troubleshooting user profiles.
Perform hardware installations, upgrades, and repairs for workstations and related peripherals.
Configure and maintain Windows 10 operating systems to ensure optimal performance.
Implement and manage desktop imaging processes to streamline deployment and maintenance.
Deliver timely and detail-oriented support to end-users, addressing inquiries and technical problems.
Collaborate with other IT team members to ensure cohesive and efficient system operations.
Maintain accurate documentation of technical processes, solutions, and system configurations.
Monitor and evaluate system performance, identifying opportunities for improvement.
Stay updated on emerging technologies to enhance support services and system functionality.
Requirements
Minimum of 3 years' experience in desktop support or a related technical role.
Proficiency in managing and troubleshooting PC workstations and desktop hardware.
Strong knowledge of Active Directory for user and system management.
Expertise in configuring and maintaining Windows 10 operating systems.
Experience with desktop imaging processes and tools.
Excellent problem-solving skills, with the ability to identify and resolve technical issues independently.
Strong communication skills to effectively interact with end-users and team members.
Familiarity with service industry IT needs is a plus.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are looking for a skilled Desktop Support Analyst to join our team in Taunton, Massachusetts. In this role, you will provide Level 2 technical support, ensuring seamless operation of desktop systems and related technology. This position requires a proactive approach to troubleshooting and resolving technical issues while delivering excellent service to end-users.
Responsibilities:
Diagnose and resolve complex desktop-related technical issues, providing Level 2 support.
Manage Active Directory accounts, including creating, modifying, and troubleshooting user profiles.
Perform hardware installations, upgrades, and repairs for workstations and related peripherals.
Configure and maintain Windows 10 operating systems to ensure optimal performance.
Implement and manage desktop imaging processes to streamline deployment and maintenance.
Deliver timely and detail-oriented support to end-users, addressing inquiries and technical problems.
Collaborate with other IT team members to ensure cohesive and efficient system operations.
Maintain accurate documentation of technical processes, solutions, and system configurations.
Monitor and evaluate system performance, identifying opportunities for improvement.
Stay updated on emerging technologies to enhance support services and system functionality.
Requirements
Minimum of 3 years' experience in desktop support or a related technical role.
Proficiency in managing and troubleshooting PC workstations and desktop hardware.
Strong knowledge of Active Directory for user and system management.
Expertise in configuring and maintaining Windows 10 operating systems.
Experience with desktop imaging processes and tools.
Excellent problem-solving skills, with the ability to identify and resolve technical issues independently.
Strong communication skills to effectively interact with end-users and team members.
Familiarity with service industry IT needs is a plus.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.