ServiceNow Administrator/Developer - Remote

Title: ServiceNow Administrator/Developer - Remote

Mandatory skills:

CSM technology, ServiceNow,
web-based end user self-service portals,
web technologies, JavaScript, HTML, XML, Web Services,
ServiceNow forms, fields, views, lists, UI policy, actions, server scripts, CI data,
ServiceNow CSM application, CSM framework, CSM processes, CSM system,
FedRamp administration standards, FedRamp compliance,
ServiceNow platform, Customer Service Management application, ServiceNow production,
technical documentation, development, application performance, analyze code, business requirements, iterative configuration,
data mapping, data imports, data updates

Description:

ServiceNow Administrator/Developer position is housed in the client.
This role provides support for the client s use of its CSM system (ServiceNow) and client s use of best practices supporting users needs while working with a team of ServiceNow developers.
This position will work in a matrix reporting environment and be required to manage multiple work streams, possibly supporting several initiatives simultaneously. This role reports to the ServiceNow platform owner.

Duties and Responsibilities:
Administer the ServiceNow platform across the Customer Service Management application
Perform any necessary enhancements, upgrades, or maintenance on the platform
Adhere to the best practices and standards on the ServiceNow platform as defined by client process and FedRamp compliance
Handle all enhancement requests and develop on CSM application used on the platform
Work with developers on the next stage processes for the platform
Be able to gather business requirements, analyze, and translate into technical documentation and development
Monitor application performance and analyze code
Adhere to advancements and changes on the ServiceNow platform and lever them to provide business solutions
Establishing user journeys and creating the user stories to support the design and configuration of Customer Service Management
Supporting the iterative configuration of the CSM application, engage stakeholders to conduct reviews through joint design sessions
Proactively researching and suggesting enhancements to existing engagements
Develop and implement fixes for bugs and issues found in ServiceNow production for Customer Service Management
Perform system/workflow enhancements and script changes in ServiceNow to enable changing/evolving business practices.
Execute data mapping and bulk data imports/updates when necessary

Minimum Qualifications:
Bachelor s degree in Computer Science, Information Systems, or a related field
5 years of experience in CSM technology, specifically supporting the processes and administration of ServiceNow
Experience designing and deploying web-based end user self-service portals
Knowledge of and experience with web technologies, including JavaScript, HTML, XML and Web Services
Experience with ServiceNow forms, fields, views, lists, UI policy and actions, and client and server scripts
Experience integrating ServiceNow with other tools; monitoring, alerting and federated sources of CI data

Preferred Qualifications:
Experience working in the governmental sector (local, state, or federal)
Experience successfully implementing the ServiceNow CSM application and processes leveraging the CSM framework
Experience performing continuous improvement initiatives for processes and services
Strong knowledge and familiarity with CSM processes
Excellent verbal and written communication skills; ability to communicate clean, organized, and thorough information and data appropriate for intended audience
Ability to develop insightful, beneficial, and actionable analyses with detailed explanations regarding drivers of those results; produce unambiguous, comprehensive, and accurate interpretations
Ability to obtain a security clearance with FedRamp administration standards

Knowledge, Skills, Abilities and Competencies:
Decision Quality
Problem Solving
Directing Others
Hiring and Staffing
Drive for Results
Organizational Agility
Building Effective Teams
Motivating Others

Required / Desired Skills

Skill Required / Desired Amount of Experience:
Experience working in the governmental sector (local, state, or federal) - Required - 1 Years
Experience successfully implementing the ServiceNow CSM application and processes leveraging the CSM framework - Required - 3 Years
Experience performing continuous improvement initiatives for processes and services - Required - 3 Years
Strong knowledge and familiarity with HR processes - Required - 3 Years
Excellent verbal and written comm skills, ability to communicate clean, organized, and thorough information and data appropriate for intended audience - Required - 3 Years
Ability to develop insightful, beneficial, and actionable analyses with detailed explanations regarding drivers of those results - Required - 3 Years
Produce unambiguous, comprehensive, and accurate interpretations of analysis - Required - 3 Years
Ability to obtain a security clearance with FedRamp administration standards - Required - 3 Years

VIVA USA is an equal opportunity employer and is committed to maintaining a professional working environment that is free from discrimination and unlawful harassment. The Management, contractors, and staff of VIVA USA shall respect others without regard to race, sex, religion, age, color, creed, national or ethnic origin, physical, mental or sensory disability, marital status, sexual orientation, or status as a Vietnam-era, recently separated veteran, Active war time or campaign badge veteran, Armed forces service medal veteran, or disabled veteran. Please contact us at for any complaints, comments and suggestions.

Contact Details :

VIVA USA INC.
3601 Algonquin Road, Suite 425
Rolling Meadows, IL 60008