Release Manager with Jira and Servicenow

Hello Everyone,

Hope you are doing good!!!!

My name is Pavan and I work with SPAR Information System., I have a great opportunity for you, please find the job details below, if you are interested in applying please send me your updated resume and best time for you to discuss about this opportunity in details.

Role: Release Manager

Mandatory Skills: Enterprise Release Manager (Production Releases) with Jira and ServiceNow

Total No of Positions: 3

Location: Overland Park, Kansas, Atlanta, GA or Frisco, TX

Note: Look for local profiles for all 3 locations.

Experience Level: 8+ years

Role Overview

The plays a critical role in ensuring smooth, controlled, and reliable delivery of application and infrastructure changes into production environments. This position oversees end-to-end release management processes, ensuring quality, governance, and coordination across multiple teams and stakeholders. The role requires strong organizational, communication, and leadership skills to manage high-visibility enterprise releases with minimal business disruption.

Core Responsibilities

• Lead and manage the release management lifecycle, including intake processes through tools such as .
• Oversee release intake, conflict resolution, change deconfliction, and the creation of release packages to prevent production outages.
• Maintain a clear and auditable record of release approvals, artifacts, and timelines.
• Serve as the central coordination point between development, QA, infrastructure, and operations teams to ensure release readiness and smooth deployments.
• Continuously evaluate and improve release processes to enhance efficiency, quality, and control.

Release Execution

• Coordinate closely with application teams to ensure deployment packages, rollback plans, and validation steps are prepared and approved before release execution.
• Lead release bridge calls during deployment events, managing activities, monitoring progress, tracking timelines, and driving issue triage in real time.
• Ensure deployment events follow pre-approved plans, with minimal business impact and strong incident preparedness.
• Partner with DevOps and support teams to ensure CI/CD processes are followed and aligned with enterprise release governance.

CAB Coordination

• Represent the release management function during daily CAB (Change Advisory Board) meetings, presenting release packages and addressing queries.
• Ensure that all Change Requests (CRs) are properly documented, risk-assessed, and scheduled for appropriate release windows.
• While the team does not have final approval authority, ensure CAB alignment and readiness for all production deployments.

Release Cadence

• Manage a dynamic release schedule, supporting multiple enterprise-level releases per month (e.g., three or more major releases).
• Work closely with business and marketing teams to align releases with strategic initiatives and time-sensitive campaigns.
• Maintain strong communication and planning discipline to manage overlapping releases and minimize deployment risk.

Work Schedule & Coordination Model

• Coordinate between onshore and offshore resources to ensure 24/7 coverage during release events.
• Offshore team members typically work during deployment windows (midnight Central Time) to support execution. 3 or 4 major releases in a month.
• Onshore resources lead post-deployment triage and coordination activities during business hours.
• Ensure pre-deployment activities, validations, and stakeholder communications are completed within standard working hours.

Qualifications

Required:

• Bachelor's degree in Computer Science, Information Technology, or related field.
• 8+ years of IT experience, with at least 4+ years in release management or production operations in an enterprise-scale environment.
• Hands-on experience with Jira, ServiceNow, and CI/CD tools (e.g., Jenkins, GitLab, Azure DevOps).
• Strong understanding of change and incident management processes (ITIL framework).
• Excellent communication, stakeholder management, and coordination skills.
• Ability to manage multiple concurrent releases in a complex, high-availability production environment.

Thanks & Regards,

Pavan Raikhelkar

LEAD TALENT ACQUISITION SPECIALIST

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