Overview
On Site
USD 23.75 - 27.50 per hour
Contract - Independent
Contract - W2
Skills
Jersey
FOCUS
Conflict Resolution
Problem Solving
Customer Service
Collaboration
Workflow
Onboarding
Help Desk
Technical Support
Active Directory
Account Management
Microsoft Windows
Operating Systems
Computer Hardware
Management
Service Desk
Communication
Attention To Detail
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
We are looking for a skilled Help Desk Analyst II to join our team in Wall, New Jersey. In this role, you will focus on providing reliable technical support and troubleshooting assistance to ensure seamless operations within the organization. This is a long-term contract position suitable for professionals with strong problem-solving skills and a commitment to excellent customer service.
Responsibilities:
Offer prompt and effective technical support for users experiencing issues with software, hardware, and system configurations.
Manage and resolve service desk tickets, ensuring timely and accurate solutions.
Perform advanced troubleshooting to diagnose and resolve problems related to Windows environments.
Administer and maintain Active Directory, including user account setups and permissions.
Support the deployment, configuration, and maintenance of Windows 10 systems.
Collaborate with team members to identify and implement improvements to IT processes and workflows.
Document resolutions and procedures for common technical issues to streamline future support.
Conduct routine system checks to ensure optimal performance and security.
Assist with onboarding new employees by setting up accounts and ensuring proper access.
Provide clear communication to users regarding issue status and resolution timelines.
Requirements
Minimum of 3 years of experience in a help desk or technical support role.
Proficiency in Active Directory, including account management and troubleshooting.
Strong knowledge of Windows 10 operating systems and associated configurations.
Demonstrated ability to perform basic and advanced troubleshooting for software and hardware issues.
Familiarity with managing service desk tickets and tracking resolutions.
Excellent communication skills, both written and verbal, to effectively assist users.
Ability to work independently and collaboratively within a team environment.
Detail-oriented approach to documenting processes and resolving technical issues.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are looking for a skilled Help Desk Analyst II to join our team in Wall, New Jersey. In this role, you will focus on providing reliable technical support and troubleshooting assistance to ensure seamless operations within the organization. This is a long-term contract position suitable for professionals with strong problem-solving skills and a commitment to excellent customer service.
Responsibilities:
Offer prompt and effective technical support for users experiencing issues with software, hardware, and system configurations.
Manage and resolve service desk tickets, ensuring timely and accurate solutions.
Perform advanced troubleshooting to diagnose and resolve problems related to Windows environments.
Administer and maintain Active Directory, including user account setups and permissions.
Support the deployment, configuration, and maintenance of Windows 10 systems.
Collaborate with team members to identify and implement improvements to IT processes and workflows.
Document resolutions and procedures for common technical issues to streamline future support.
Conduct routine system checks to ensure optimal performance and security.
Assist with onboarding new employees by setting up accounts and ensuring proper access.
Provide clear communication to users regarding issue status and resolution timelines.
Requirements
Minimum of 3 years of experience in a help desk or technical support role.
Proficiency in Active Directory, including account management and troubleshooting.
Strong knowledge of Windows 10 operating systems and associated configurations.
Demonstrated ability to perform basic and advanced troubleshooting for software and hardware issues.
Familiarity with managing service desk tickets and tracking resolutions.
Excellent communication skills, both written and verbal, to effectively assist users.
Ability to work independently and collaboratively within a team environment.
Detail-oriented approach to documenting processes and resolving technical issues.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.